Dixxon FlannelReviews of dixxonquality.com

I bought 4 pairs the hankie cotton. Boxer briefs, They didnt last 3 months .the seems in the center let go very quickly . Dont waste your money and buy a better quality product from another company . I love the flannels and have probably 15- 20 of them and was hoping the boxers would be of the same quality but I was very very dissatisfied.

DIXON has become a joke they now charge 4.95 for them to process the order the next day. An it seems if you don't pay the fee they ship it when they feel like. It's a shame that dixon fell to this level.

I’ve been a long-time Dixxon customer and have placed many orders through the Dixxon app while logged into the same account tied to my Gmail email. I did not change accounts or my checkout process between purchases. Despite this, loyalty points were inconsistently credited to a different email/account that I never intentionally created or used. This happened even though the purchases were clearly from the same person, using the same Apple Card, with the same billing and shipping information — which customer support could see. One of the misattributed purchases occurred during a buy-12-get-13th-free promotion, which directly impacted eligibility for the free item. Splitting points across accounts also affected my progress toward a higher loyalty tier. After contacting support, I was told that accounts cannot be merged, points cannot be transferred, and no manual adjustment is possible, even for system-driven errors. The products are solid, but the loyalty program and customer support offer no flexibility or escalation when issues arise. Buyers using Apple Pay should be aware that points may not credit correctly — and there is no remedy if they don’t.

We’ve been customers of Dixon Canada and Arizona for 5 years now. I love shoppers at the store in Tempe, but the online store leaves a lot to be desired. I recently went online to order the youth mctwist. It wasn’t available in the size I needed. I placed an order and purchased 2 shirts in youth sizes and one adult. Two hours later, the mctwist is now available in every size. My order hadn’t shipped yet, and I contacted customer service and asked to replace one of the shirts for the mctwist. I was told it couldn’t be done and that I could order the mctwist separately. S and S is free if you spend $150, otherwise, it’s $20.00 on a $40.00 shirt. I didn’t cancel my order and by the time I heard from customer service, it had now shipped. Returning the order is also at the customers expense. So, long story short, not happy with Dixxon customer service. I don’t need to shop through them, as it doesn’t sound like they need me either. Won’t be returning.

After many years of purchasing tee shirts (and flannels), with exceptionally high quality, I won’t be buying another tee from dixxon again. The quality has dropped, very thin compared to years of purchasing their other tees. Need to lift your game Dixxon

All their customer ratings are censored. Too much money for polyester shirts. One snag and ruined shirt. Same goes for bamboo blend. Colors are cool, but rarely match up to their color inhanced photos. 6/8/24.

My partner and I have been devoted Dixxon customers for years, spending thousands on the brand despite overlooking numerous problematic situations that should have been red flags. We genuinely loved the original quality and designs, but it's become clear that our loyalty has been taken for granted. Today's Friday the 13th drop was the final straw. Released at 9 AM Pacific (noon Eastern), the desirable bright green colorway sold out within minutes while working people couldn't participate. This isn't new - we've dealt with this unfair drop system for years, always hoping it would improve. Meanwhile, basic colors remain available hours later, proving the artificial scarcity is intentional. But the drop issues are just the tip of the iceberg. Over the years, we've watched quality steadily decline while prices continuously increase. We recently had snaps fall off a $100+ coat after minimal wear - when we reached out for help, customer service was completely unhelpful. Apparently, their return policy is so restrictive that loyal customers who experience quality issues are just out of luck. We've overlooked so many problems over the years: declining fabric quality, construction issues, price hikes that don't match the product value, and a customer service team that seems to vanish when you need actual support. We kept buying because we believed in the brand and hoped things would improve. The current system pushes genuine customers to secondary markets where our $35 shirts sell for $125+. Working people can't compete with resellers using bots and multiple accounts during work-hour releases. The 4-item limit is meaningless when the real problem isn't addressed. We wanted to keep supporting this brand, but between the declining quality, increasing prices, terrible customer service, and unfair purchasing system, it's impossible to justify continued loyalty. Long-time customers deserve better than being treated as an afterthought while the company chases quick profits. The original vision was great - it's unfortunate to see how far things have fallen.

They're sizeing is way out. I ordered a medium shirt, being a UK m/l size, but would say that the shirt was extra large. Fabric was also rougher than I expected. When I returned the shirt they charged 10% of the value as an "admin fee", which means including delivery I'll be £7 out of pocket. Their designs are nice, but let down by quality of fabric, fit, and a rubbish return policy.