Dixxon FlannelReviews of dixxonquality.com

Their customer service is the worst I have experienced. They will not help you if it cuts into their profits at all and will continue to push the blame on the customers. STAY AWAY.

Spent several hundreds of dollars for Christmas this year and needed to exchange sizes (everything runs small) after trying to use their online exchange feature several times, couldn’t exchange anything because everything was out of stock. Tried messaging the email for help but, now because it’s beyond the return window they say I’m out of luck. I’ll be selling everything on market place and will chose wisely where I spend my money next time. Products are great, sizing runs small, customer service zero stars

J'ai commandé une chemise Pantera Dixxon suite à leur publicités nombreuses et autoproclamée " meilleur flanelle au monde". Ceci le 15 Décembre et je n' ai toujours rien en sachant que j' ai été débité immédiatement plus les frais hors zone euros. Il y avait une promotion sur les frais d' expédition quoi qu'il en soit je n' ai aucune nouvelle ni d' un envoi ni même d' un numéro de commande. Peut-être que je me suis fait arnaqué pourtant je suis passé par leur site. Je suis très déçu et je pense que je n' aurai plus jamais affaire à eux.

Horrible company to deal with! Do don’t recommend Dixxon anymore!! Poor Customer Service- they don’t respond by email or telephone.. just the automated BS.. Ordered Christmas gifts the first week of December. As of today, Dec 26th (after Christmas) i still haven’t received my order. The same happened last year and I should of learned my lesson…This is totally unacceptable! I have spent a lot of money with Dixxon and I will NEVER order another thing.

Customer service is horrible shipping times entirely too long .

I jumped on the hype for their flannels. It was exciting to get limited issue shirts. At first, I loved them. I actually wear them and do not collect them (THEY ARE A FLANNEL). But I have had them for a year and only wash them when necessary. They suck after washing. They pill up and get scratchy. A good flannel should get softer as it ages. Buy a Carhartt.

Purchased the Workbench 2.0 jacket last year in Dec. 2022. The jacket itself is great, love the quality of the actual jacket. Be warned if you use the jacket, that the product has a poor zipper. Its very cheap and will eventually break. The zipper became kinked, stuck and now is unusable. The feedback I received from customer service is "I would recommend taking it to the seamstress and see if they can repair it or an at-home remedy..." I posted a review on the jacket, and of course, they didn't post it. 🙁. If you're looking for a jacket that will last, and zipping it is important to you, I would reconsider.

AVOID DIXXON UK! Absolutely disgusting customer service. They could not care less about their customers other than wanting to take their money. Stupidly low volumes of stock. Buy elsewhere....