Dixxon FlannelReviews of dixxonquality.com

I placed an order on 1/1/2025 and have not received my order. I have tried on several occasions to reach them to get a order tracking number via phone and every time it has gone into a voice mail. I have also sent emails that I get an automatic replay that I will hear back from them within 2-3 business days. Still waiting after 4 days.

I needed to return a new flannel. I called 4 consecutive days each time after being on hold for 2 or 3 minutes they inform you there is no one available to answer your call. I Emailed them as well , no response. BS merchants

i was supposed to get my order with in 5 to 7 days First held up in custom then sitting in LA airport from 11/22/2024. Then in transit next 12/02/2024 still in transit 12/12/2024 arriving in New Albany Indiana as of 12/16/2024 arriving in New Albany Indiana Company response is the following 1) tied up in custom in LA airport 11/20/2024 2)still in LA airport 3) released on12/02/2024 in transit company refunds 50% 5.98 4)as of 12/14/2024 still in transit company offers a 60% refund no i want the order 5) as of 12/17/2024 arrived in New Albany Indiana company answer to why i have not received the order you might have given the wrong address my answer is no i give you the right one 6)12/18/2024 company is refunding my money i said i want the order no refund I order this stuff for my 65th birthday which was 11/27. /////if this is how you're going to do Bunises with people you should just close your doors. It seems this company is more of con artis

Even when following care instructions - wash cold, hang dry - cheap polyester material pills and becomes rough

This company is a scam, fraud, cheats... computer generated email response, no proof of refunds and the responses on emails are always the same. Package never delivered, went to the wrong town hours away with a picture of delivery at an abandoned House....fake, Chinese scams....stay away

This company is terrible I ordered on July 2024 it I'd now sept.2024 I should have checked into this company. I have been refused a refund and still have not received my purchase. Please do not order from them if you see it on Facebook!!!!it's a scam

They use a shopping platform called SHOP. Somehow this platform had my info although I can't remember I time I actually used their service but it filled in the address field with an old address in another state? So I deleted the old address and put in my current address.. I hit submit and it auto-populated the address AGAIN and sent my stuff to Texas (I live in California) So I called Dixxon as soon as they opened, I called 50 times no joke.. I just kept hitting redial. I did this because I was told in the past you have to keep trying to get a hold of anyone, no answer. It turns out the fastest way to get a response is by using email. When they called me I was told that the order I had just placed was already processed and packed and ready for shipping? and that it was to late for me to correct the address and that they were aware of the problem and that customers in the past had done intercepts through the USPS to have it sent to the correct address but that they hadn't picked up the item yet so there was no tracking number with them so I would have to wait? When it did finally ship I found out it was ineligible for intercept, I emailed them and was told that that's just the way it is and I would have to wait and file a claim.. BUT I had made a previous order with them and we had the same problem and had to correct it then (SHOP keeps reverting back to the old address) But it was corrected.. This time no, they wouldn't fix it on a $400 dollar order? I explained it to my bank and had them reverse the charges and put a stop payment on them so they cant charge me in the future.. So if you make an order from them and their is a PROBLEM they do not have anything in place to deal with problems and I don't feel like waiting for the delivery time plus waiting the 10 days before I can file a claim and then that being processed and then ordering again and shipping etc.. It's too much of a pain in the ass to deal with all of that and them and if I cant trust them to fix a problem with an order especially when I contact them immediately same day.. NO THANK YOU. Get rid of the SHOP platform and OSM as your shipping company and listen to your customers and offer solutions as I am not the only person who has had this problem. mistakes are made and their needs to be a path to solving them.. Hold back a day on orders or make customers manually enter their address on every order. The real problem seems to be with SHOP and its your fault for using them.. How many times do I have to delete my old no longer lived at adress to get your system to awknowlidge that I have a new adress? am I expected to have a degree in computer science and figure out why your platform keeps doing this.. DIXXON stop putting the problem back on your customers and handle it yourself and have some one get off their ass and go look for an order THAT HASNT EVEN SHIPPED YET and fix the PROBLEM. THIS IS INFURIATING..

No item received. Was sent to wrong address. FEDEX inform me the tracking number given to me by WD belongs to another person. I contact WD and Nick told they going to investigate. Number provided to call belongs to a call center who just forwarded the call info. I try Sezzle to help. No success. Appears I have to swallow my loss. Sad for then. Looks like they are not reliable or honest. Just for money. No respect for the customers. Order 141696.