Divorce.comReviews of divorce.com

Response from Divorce.comAug 7, 2024

Hello Anavel, It sounds like you have questions about your process, our support team is readily available to answer questions. We have reached out to offer assistance to you. We do have a refund policy and refunds are granted within the outlined parameters.

Response from Divorce.comJul 23, 2024

Unfortunately, we are not able to address the specifics of this account due to privacy policies. We are truly sorry for any inconvenience that occurred during the process and have tried to call you and have also emailed additional information to you. We can reconfirm that after reviewing the history on this account, that the spouse's 4 month delay did create a problem in the process. Our team continues to be available to answer your questions and assist you with your account access and services. Please return our call or respond to our last email so that we can better address any additional requests you have or need at this time. Thank you for taking the time to share your feedback, our customers are important to us and if there are any questions or problems in the process we want to be able to help make it right. We look forward to hearing back from you.

Response from Divorce.comJul 12, 2024

Hi Brian, Thank you for taking the time to share your experience. We love feedback from our customers both good and bad. The bad gives us the opportunity to review the customer experience and continually grow to better our services. We have revisited your account and while we cannot post details on this forum for privacy purposes, we can outline the general process in this response. Our service provides access to software and a detailed questionnaire. The questionnaire is to be completed by you with correct and accurate information. The forms are generated by software based on your answers. If answers are not correct or information is left out, the court can ask you to include this information. We also provide detailed instructions on how to finalize the process with the court. If those instructions are not followed this too can cause problems with the court. There may be local forms specific to the court where you are filing - if they were not included with your packet, you may ask us for them to see if they are in our database. Otherwise, the court will have these for you. We understand that things can come up during the process. This happens and we want to ensure that you have everything you need to finalize. You are at the end and are able to simply follow the last steps in order to finalize the divorce. We are here to help use the site so you can correct the information in the questionnaire. The court gave you very clear information on the local form(s) they wanted you to add. If you need help downloading or accessing these, please let us know. Sometimes it is easier to walk through questions on the phone. If you change your mind about letting us give you call, please let us know. We hope that you will revisit the final steps and take advantage of the information you have to finish the process. Again, thank you for sharing your experience and we are hopeful that you will use the resources available to you so can finalize your case.

Response from Divorce.comJul 26, 2024

We are sorry that you met some difficulty with your filing, especially though this challenging time. Unfortunately, we are not able to locate your account with the information you provided with your review. Please reach out to us directly though your account so that we can offer assistance.

Response from Divorce.comJul 12, 2024

We have not been able to locate your account with the email address provided. Your experience is important to us, please reach out to support and reference your Trust Pilot review so that we can best help and resolve so that you can move forward.

Response from Divorce.comJun 14, 2024

We appreciate your feedback. It's pleasing to know that parts of your experience were positive, but we recognize there's room for us to do better. We'd love the opportunity to hear more about your experience and invite you to reach out to us directly through your account, we're always looking for ways to improve!

Response from Divorce.comJun 14, 2024

We have followed up with you through email. The attorney reports that they were able to connect with you. Please reach out to us directly through your account and let us know if you need further assistance.

Response from Divorce.comJun 6, 2024

We are sorry for the frustrations you have experienced. After reviewing your account history, we see that you have received your prepared divorce forms, used the Platinum service wherein we provided the service for the initial packet, filed your forms for you with the court, obtained a case number and have met service requirements on your spouse. Your forms are prepared according to the answers you provide, we are more that happy to help correct any errors or discrepancies on the forms we provided. Usually this is as easy as updating your answers. We have provided the service that you purchased, this is why you do not meet eligibility under our refund policy, which can be found here: https://divorce.com/guarantee/