The Walt Disney CompanyReviews of disneyworld.disney.go.com

Disney has really gone down hill under Bob Iger’s management. Catering all movie scripts to woke DEI stuff. Unless you guys do a total 180 I’m boycotting this company.

I’d rate it less than 1 if I could. Extremely poor service from Disney. The stress of having to go through a zoom interview to request a DAS pass for your child. The health professional Michael came on asked a few questions and then states based on our answers, we are not approved - no reasoning/ explanation or evidence based as to why we were not approved for our son with a neurodiverse condition. And DWR state they offer disability access to their guests - what a load of rubbish - if anything you are discriminating! Other accommodations - i.e. splitting the family up is their idea of an accommodation. The whole point of going on holiday and to have the Disney experience is to be together as a family! I understand the process had to change due to numbers but that’s DWR fault in not requesting medical information and evidence at customer services to weed out the ones who were just requesting a DAS pass because they could! It’s all about money and getting as many people through your parks. Never again will we visit DWR. Neurodiverse / Spectrum disorders are lifelong conditions - the DAS pass just assists in making the experience and holiday enjoyable - it’s not queue jumping, you get a time to return allowing the family to distract the person, go for food & drink etc etc …….. Disney - you do need to review your disability policy again.

So disappointed with how Disney operates now. I booked a surprise for my son who had proposed to his girlfriend. It was the Fireworks cruise and I was asked how I wanted the boat to be decorated so I told the operator it was for an engagement celebration. I had to call 4 times as each time mistakes had been made. Despite booking it from the Grand Floridian, they had put the Contemporary Resort so had my son of seen that they would have completely missed it as the venues are a great distance apart. He sent me a photo the next day and no decorations whatsoever! He said they saw all the other boats were decorated with banners and balloons but his had nothing. So I tried calling to complain, got cut off twice and then told to do an email. Just got a response back from guest services saying I do not have a right to complain as I wasn’t on the boat 😡. I have been told that my son has to complain. So sad to see how Disney has gone down. They are clearly just a money grabbing industry now with extremely bad customer service. Always a sign of a bad company when they do not offer telephone numbers where you can talk to someone. This is only on offer if you want to book something else at extortionate cost. Best avoided - I will from now on

Recently visited 4 theme parks at WDW FL. The amount of older people without kids is shocking and creepy. It’s massively overcrowded. Majority of food is terrible. You need to pay more for lightening lane passes to make it bearable. Everyone is viral sick around you. And a week will cost you over 10K! The “magic” of the 70s is completely vanished. The staff kindness vibe is forced and fake. Some staff looks a bit rough. You have to reserve a table for every meal, there are no walk-ins anywhere. Everything is frustrating, annoying, and disappointing at these parks.

My grandson was so disappointed, not one Disney character was seen. Stay far away from this place because it nothing but a money grabber. Years ago it was a beautiful experience, now it's just not the same. They took all of the experience, fun and beauty out of it.

DANGER!!!!!!!! DANGER. I have just left Disney Magic Kingdom a very shocked and relieved parent! Over crowded to a level that I and several others were afraid for there children. After the fireworks we found ourselves jammed in tight with no possible escape routes. I spoke with a lady beside me trying to take care of two small children and one in a stroller who was struggling to protect her family and then watched as teenagers stepped over her stroller that had an infant in it. With no help from staff the crowd started to work together to make it safe. I was there as part of a 20 plus people family trip with my young kids all waiting to see the magic so I chose to stay when the rest of our party left within 2 hrs of arrival. Not willing to repeat this experience I went to the office to get a refund on the second day on my tickets to be meet by very pleasant staff that although pleasant point blank refused to refund anything to us. I suggested these tickets should not have been sold to people if they are not in a position to protect there guests. I was then even more shocked to be told they were running at just over 50% capacity. Shame on you and I suggest you review your safety protocols before the world get to see a headline news story!

My were at Disney on the first day of what should have been a 2-day park hopper visit. We went to Magic Kingdom but as it was very busy, transferred to Epcot. This was where the problem happened. We decided to do the Guardians of the Galaxy: Cosmic Rewind ride. We queued for over one and a half hours for this ride. There was no indication the queue would be this long. We were filtered into large rooms where people were let in behind us as we funnelled through to very restrictive areas. It did not feel safe or comfortable and was very claustrophobic. This was borne out when someone collapsed in the queue. The ride was fine but had we known the queue would be this long and uncomfortable, we would not have bothered. We were really upset and put off by what happened and just wanted to leave. We didn't want to come the next day and my wife was upset as her previous visit had been so different and she was very disappointed in the organization of this ride. We went to the Customer Service and they charged us for a full day with park hopper and refunded the small balance as they said that was all they could do. We had no choice but to accept this. We went to Hollywood Studios but our hearts weren't in it and we left after 30 mins. The whole day had been ruined. Back at the hotel in the afternoon, we realised we had paid over $500 for 3 hours, most of which had been spent queuing. This seems extortionate and unfair for what was a situation created by them. We did talk to them by mail but they seemed only interested in feedback on how well they had responded: honestly, incredibly poorly. This was supposed to be the highlight of our US trip and has ended up being a very unpleasant experience. If you're looking for rides and better organisation and customer care, go to Universal instead. Confirmation number JNNB98707371

I could understand why Disney is rated so low on trustpilot. I’ve been a visitor to Disney 1996 and there has clearly been a downward trend in service quality. I’ve been a victim of this on Christmas day where they incorrectly advised me about a restaurant booking which affected my holiday.