The Walt Disney CompanyReviews of disneyworld.disney.go.com

We went to Disney World November 2019. We met some obstacles with our rental car and some other issues beyond our control. On our 1st day at Disney Hollywood Studios one of the Guest Service professionals, Johnathan N., perhaps saw that our day was not going as planned. He took us on a short tour of an area of the park that was beloved to him, and gave our children a sweet gift. Our family was touched by the experience. The next day our rental car would not start and dealing with the issue had us get to the park late into the day after months of planning. We missed all of our fast passes and had not had a moment to eat. We went to Guest Services at Epcot to see if we could get our fast passes back and maybe a discount for park tickets the next day (we had decided to add a day to our in park vacation despite the extra cost). Megan at Guest Services gave us our fast passes back for the day, and gave us complimentary tickets for the following day. I actually cried, because I was treated with so much kindness and understanding. The rental car was not their problem, but they made our vacation their priority. Disney is expensive for us, but their commitment to creating a magical experience for our family has made our family committed customers. We will continue to return to Disney and tell everyone about how we were treated.

I usually go to wdw Florida once every 3 years and the company amazes me every time as all cast members are very well trained and agreeable at each and every time I interacted with them. It is not an easy task but keep them and thank you for providing excellent customer service!

My Walt Disney World trip was a blast. Even the bus ride there is exiting. They do an excellent job of hiring very kind and helpful people. It makes you feel as if you can sit back relax all day, which you can at disney. In my personal opinion I think just the staff is half of the trip. The other part is making sure who have fun doing stuff.

You need to see a rating or review? No one comes close in terms of service and dedication to the customer. Only two kinds of people disagree: Entitled guests, and self-centered employees who shouldn't be working there to start with, neither of which are trustworthy sources.

Fantastic customer service. So helpful when something goes wrong. The staff are brilliant and friendly.