The Walt Disney CompanyReviews of disneyworld.disney.go.com

One of the worst customer service by phone. A very expensive place but a cheap customer service. 👎🏽

they then proceeded to kidnap me and make dress as a mascot and they only feed me mickey waffles

Disney has the absolute worst customer service I have ever seen. They do everything possible to not let you change your date or cancel your reservation. I called 4 different times yesterday and was told by everyone that answered that they weren’t the correct person to assist me with my issue and they all transferred me or gave me another number to call. On top of that every time I called there was a 2-hour plus wait time and nothing was ever resolved. They said someone could call me back so I didn’t have to wait and then they came back and said that service is not available right now and they would transfer me again, but the wait would be 85-90 minutes. For a company that is supposed to be known for service this has been the worst customer service I have ever had in my life.

Just a horrible company

Disney used to be an amazing company with great staff willing to help, how that has all changed. Long waits, constant transfers between departments , no one wants to help. The customer service is no longer there. Gone is the magic!!! Having been to disney over 50 times, been an annual pass holder and taken cruises with them the magic is definitely dying for me. Come on disney, invest in your customer service it’s beyond poor!!!

So I have two tickets to Disney World that I bought January 2020. The original expiration date was June 2020. Obviously the Pandemic hit, and Disney states all of their tickets are non refundable but will extend the expiration date. Cool, tickets expire September 2021. However, I can't get to Florida until October 2021. A Cast member in chat told me its a super easy fix, I just needed to fill out a form and call the 407 number. Did that. Was on hold for an hour and then the call disconnected. That was last week, so I tried again yesterday. Talked to someone in chat, filled out a form, called at 11:30, was on hold for an hour, cast member takes all my info, pulls up my tickets, and asks for the new date for October and even my phone number. I'm very happy- but then she says she has to redirect my call because this isn't her department. (Are you kidding me?!) I'm on hold for another hour and a half, I kid you not I screen recorded it, and then the call disconnects. I try calling back, the first time I got an automated voice saying Disney was too busy to assist any more phone calls. I wait 15 minutes, start the whole process all over again. This time it took an hour for a cast member to chat in the app, then I fill out the form, call the number. I was on hold for 45 minutes and I hung up because I've literally spend half my day off on hold hoping someone could take the $300 I spent on a precovid ticket to a new ticket purchase. Absolutely ridiculous and unacceptable. I will resell the tix and nix Disney all together. Universal has their ish together during these times, NOT DISNEY.

Disney Corporation stay out of politics stay out of protecting special interest groups just do what you do stop censoring your old material obviously you have a bunch of new liberal employees that have a skewed reality you guys are a bunch of aholes and can go buck yourself go buck off Disney

Disney has the worst app in the Disney World/Land!! Made a reservation for a sit down dinner restaurant and now that reservation is not found. Every time you call, expect to be on hold for 1.5 to 2 hours on hold!!! We went to Universal and Islands of Adventure last year, and I would definitely recommend them!! The Disney experience is NOT what it used to be. No one seems to know anything and they will only refer you to the app. I will NOT be choosing Disney or recommending Disney to anyone. Good luck to you if you're going there!!!