The Walt Disney CompanyReviews of disneyworld.disney.go.com

We recently visited Disney World November 17-22 2022 with our family. We spent the last three years saving for and anticipating this trip. This was our third visit to Disney World. The first two visits were magical times. This recent visit was the complete opposite. In previous visits we were able to ride on all the rides we desired with limited wait times due to the fast pass system. We were able to secure 3 fast passes in the morning and 3 more in the afternoon free of charge. Wait times for those rides without fast passes, even the most popular, rarely exceeded 60 minutes. Even though we visited Disney World during peak times, we had a great time, riding the rides we wanted sometimes more than once. This trip was completely different. We had to pay an additional fee to use the Genie system and the fee became more expensive each day we were there. Even after purchasing Genie, and logging into the system at the stroke of 7am or 1pm, popular rides were booked out and we were unable to get lightening passes for them. Without lightening passes the lines often exceeded wait times of 200 minutes. The tears and continued disappointment of my grandchildren when told they would have to wait more than two hours for a ride over and over again was terrible. We were unable to ride most of the rides the kids wanted despite paying the additional price for park hopper passes and Genie and being at Disney World for 5 days. We have loved the Disney Parks and looked forward to each trip. After this trip we feel used and taken advantage of. We spent thousands of dollars and had a terrible time. We will never return as long as this system is in place. This new ticketing system gives advantage to the few while making the experience of the majority of us much worse must go. It does not reflect Walt Disney's vision or ethos for his parks. SHAME ON YOU DISNEY!

$10,000 Family of 4 1 week Disney. OUTRAGEOUSLY EXPENSIVE The Ticket prices change Hourly. $600 4 parks within 7 days, NO HOPPER INCLUDED. Plus the BS concerning getting logged in to their App to get on their VIRTUAL QUEUES. Disney can keep it. I won't be back.

We visited Disney World Orlando in September 2022, however one of our trips to the parks (Epcot) was unachievable as they closed due to hurricane Ian. We had tickets booked for this day and were looking forward to it, although we understand it was best to close the park due to uncertainty with the hurricane. I contacted Disney World whilst in Orlando to enquire about refunds. They instructed me which email address to contact. Upon contact them for a refund as I had 2 park tickets that were not usable due to their choice to close the parks, but was refused a refund and told to use the tickets within a year after the original booked date. I explained this would not be possible as we live in the United Kingdom. Disney World were effectively asking us to spend an additional £2000+ on flights and accommodation to go out to Orlando again just to visit their park for a day; all instead of simply refunding the monies due to a closure that we had no control over and was their choice because of a natural disaster. When I contested this and requested to escalate to a complaint and provide me the terms and conditions that outline they “could not” provide me with a refund in this instance, they suddenly stopped responding. It has been well over a month now and I still have not received a response or a refund. They have taken my money for the tickets and are refusing to give it back. It is not acceptable that a multi-billion dollar company is unwilling to refund 2 park tickets that were unused because of their closure. Furthermore, it is appalling that they are not contacting me back.

The reservation system simply stinks. It is pretty expensive to purchase and it has time limits. Therefore you can only use it a few times per day. It slows down your day. You end up standing in the standby lines anyway due to the time limits. The employees are gracious and helpful but that doesn't make up for the mismanaged way they run the park currently.

Absolutely friggen atrocious service. Nothing but rude staff members and extremely overpriced everything. Will most definitely never come back to this craphole and will never ever ever recommend to any friends or family. This is why universal is king and Disney is a joke compared to them. F DISNEY!!!

We’ve been to Disney multiple times and we just went this summer and have never been so disappointed in our lives! The geni plus is a money making joke! Your lucky to get to skip one line a day let alone 2! The hopper pass isn’t any good till after 2:00 and you use to be able to hop from park to park anytime of the day! It’s so crowded not only the ride lines but the food also! Disney is nothing but a big money making scheme! This is a JOKE!

Was treated very rudely by a security office named Jeff at the Orange parking garage when trying to get to my car parked on the first floor because I have heart disease and a bad leg was told to walk up and around then they threatened to call the police on me. No way will I go to Disney ever again when I called a supervisor was treated even more poorly threatening me with trespassing It seems you will be treated rude and disrespectful if you are just trying to get to your car and not hurt yourself

Just returned from Disney to visit with my grandkids who I haven't seen in over two years due to Covid. Made beforehand reservations at one of their resorts, We requested on numerous times to be in same area as my son and his family but we're put on opposite ends of a very large resort. I will never return, customer no service was terrible, I was treated like a animal by check-in employees when request to see a manager. Disney allows way to many people into theme parks and prices are ridiculous. I could have went on a 7 day Europe trip all expenses paid for what I paid for 3 days at Disney. They also allow far too many people to be crammed into park watching their nightly fireworks, I fear there will be a tragedy like the stampede and deaths that happened in South Korea. Why is this allowed? There were a lot of great employees and my grandkids had a great time. But it's very sad what the Disney World experience has turned into.