The Walt Disney CompanyReviews of disneyland.disney.go.com

Bonjour, Je trouve que les familles latin sont très mal éduquer. Et marche sur les sacs des autres. Merci de mettre des regles que sa soit interdit de monter sur les bancs du parc disney. Que les bulles des jouets viennent interdit a la vente. Poussette aussi. Car en Asie c’est interdit les poussettes.

Disneyland Hurtful to minorities. They publicly humiliated me for being rejected by some bigots. I was very gentle with Disneyland staff, asking them to treat me better, as being rejected by bigots is not misbehavior, and they called security on me. I believe they try to deny things to mitigate law suits, and I was bringing to something they feared could be actionable. Horrible company, horrid, mean. I am so hurt.

Disneyland is cruel, any more. Sometimes they perpetrate a cruelty. Sometimes they let other people be cruel. then they act like it’s something to avoid, not fix. people hate my minority, and Disneyland just leaves it that way. And when I try to complain, they care more to learn who I am than listen to the complaining. It’s a nice place up until it’s not—you must be on their exact page or else—then you wish you hadn’t spent $1,900 on the pass.

Disneyland Corporate distancing, inhumanity. They maneuver to avoid a conflict or villainize a patron, with the result they leave someone hurt yet have postured for success if a suit results. I’m a hated minority, and I see this often. Once, for example, on Rise of the Resistance, a group from another country that had allied with me so I could show them how the ride handles scooters, decided to avoid me as a hated minority. Then Staff separated us in a public manner. I was humiliated, and told them I’d like to leave. I’ve talked with them several times since. 1. They always act very concerned, promising to take it up with managers, but 2. In Subsequent discussions with them, they indicate they know nothing of it. 3. I recommend they check their video, and, miraculously, they have no cameras there. I’ve been trying to tell a manager in Guest Services who I know, but he’s been out for weeks, now. An inability to recognize a problem, and a hostile focus on determining who I am, leads me to believe villainizing me is a path to self defense for them. I have only suggested they develop a protocol other than humiliating me. I’m finding I’m supposed to accept what they do, even if it hurts me, and they seem hostile to me if I try to complain. So now I don’t do RoR, the best ride anywhere, because I could get in the line I can’t leave, face rejection again, staff makes it public…and I’m humiliated again. I believe staff didn’t create the rejection, but the young lady staff publicly handled it to my humiliation because she had no protocol to follow that was better—and I can’t get them to think of a better way. Disneyland hurts me and causes a problem because they’re so busy trying to avoid a problem…and distances from a patron who otherwise has loved them for 60 years. This is management that can’t be seen in the bottom line.

In the middle 20th Century, Disneyland was great. But now it’s lost itself. Staff used to be nice. Now, some are, some aren’t—and management lets it be this way: the cashier at a food place wipes her nose and mouth with her hand, refuses to wash her hands; some under-serve; passive-aggression in inability to know how to put ice in a cup; controlling supervisors who tell staff to do things a certain way, but that inconvenience the customer; staff who lie to guests about the rules…all in one day. I’m very disappointed. It’s Walt’s care for the people replaced with corporate transactions, doubled prices, and doing the least it can do. All day time shows for adults gutted, gone. Now, it’s just a money theme park with a magical history. I don’t know how to harmonize with it, and maybe I shouldn’t try.

Outstanding the new star wars land and Tron rides are amazing my kids loved it que times next to nothing at this time of the year as most US kids are in School. We will be returning next year as the entire holiday cost a family of 10 less than wnhat we paid for our last trip to Italy

We had an incredibly disappointing experience with Disney Guest Relations after what should have been a magical visit. I accidentally purchased a two-day park ticket but only used one day. The second day of admission was never redeemed. As soon as I realized the mistake, I contacted Disney to cancel and asked for a refund or credit for the unused day. Despite multiple conversations and escalation to a supervisor, Disney refused any adjustment, citing policy. On top of that, we also purchased Lightning Lane passes for two people that we were unable to use due to limited availability and return times. That meant paying a premium for a service that provided no value. What troubled me most was being told that if I tried to dispute the charges with my credit card company or left a negative review, it could negatively impact future purchases with Disney. That felt inappropriate and discouraging, especially when I was simply trying to resolve an issue over unused services. I understand policies exist, but this situation involved unused admission and unusable add-ons. For a company that prides itself on guest experience, the rigid response—and the warning about potential consequences—felt unfair and left us feeling taken advantage of rather than cared for. We weren’t asking for anything extra—just recognition of unused value and a reasonable courtesy adjustment. Unfortunately, that didn’t happen. Future guests should be extremely careful with purchases, as there appears to be little flexibility even when services go unused.

We've been to Disney parks all over the world and they've all been steadily heading in the wrong direction year on year re pricing and customer service. This year we went to Disneyland Anaheim and California Adventure and were disappointed in both parks. We had a few interactions with Disney park staff and, almost without exception, they were not enthusiastic or helpful. This is pretty much the opposite of the Disney experience we first had many years ago. The good old days of fast pass kiosks and park hopper tickets are long gone now. If you're local and have an annual pass it's possibly a better experience, but for international visitors it's overpriced and no longer realistically accessible. With ever increasing prices, with less bang for your buck now, this last visit was our last visit. Walt Disney would be turning in his grave at how money hungry the stewards of his legacy has become. Happiest place on earth...? It's not at a Disney park anymore... :(