Sweet Home VacationWelcome to Sweet Home Vacation! Established in 2010, we have now grown to over 1800+ beautiful homes around Walt Disney World in Orlando Florida, and have welcomed thousands of happy guests to our homes. If you have any questions about our homes, please feel free to contact us at any time and our Reservations Team will do our best to assist you. We will make sure you find a beautiful home that suit your needs for your next Dream Vacation in the Orlando area!
Sweet Home Vacation (disney.sweethomevacation.com) has 218 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 13 reviews with 1 star · Clear filters
William C.
Almost anything that could go wrong did. From lack of bowls,plates, pots and pans to hole in the ceiling that leaked whenever it rained,microwave that worked when it wanted,kitchen fridge leaking water causing slips and a fall. The dryer didn't work, the outside fridge was warmer than the outside air temperature at night. The house hasn't been dusted in months and the list goes on
Daniel C.
First day we arrived we walked into a hot house. Checked everything, No pots and pans. Not enough silverware, fridge drawers broken, old and damaged furniture. No patio Furnitures. Worst place ever.
Kiera W.
Have been renting there home over the past 5years. Due to the covid-19 this year had to cancel, an they are give me a run around about my refund. They never answer there phone and when you Email them it take days for them to email you back. After this experience I will never book with them again or recommend them.
Sarah D.
Do not stay at any of the Crystal Cove properties. We stayed at two next door to each other Day we arrived both garbages were over flowing worth garbage everywhere. Called to get cleaned up and took a week The floors in both homes were so dirty they turned our feet black for the first few days, we had to clean everything ourselves The pool heat didn't work in one of the homes, we asked for someone to come check it out and they said everything was running fine. Second last day pool guy comes as says water level is too low for the heat sensor to read it One house had a home in its wall, and a broken couch. Pool sticks for pool table are not in working use Company will do everything they can to not take responsibility for anything and try not to come and help when called Do not stay here We have reached out to sweet homes by e-mail to resolve this multiple times, and they just ignore our e-mails now and we get no response. Not a company to rent with, bad customer service
Response from Sweet Home VacationApr 9, 2020
Hi Sarah, we are very disheartened to hear about your experience with these homes and we are extremely apologetic. While they are our homes, we have property managers and maintenance services for cleaning and reporting issues before our guests arrive. We are looking into this case so that a situation like this does not happen again. Thank you for your feedback. Sincerely, Sweet Home Vacation.
debbie C.
I had no choice but to mark one star....the system will not let me show a zero. Be sure to save your money! Beware of this company they will take your money. Think twice before you submit a RSVP there is no turning back even if it is in error. After less than 24 hours I learned that... the company/ owner kept $150.00 so I would go thru a legit company not Sweet Home Vacation!!!!!!!! No Customer service ...would not listen to logic!! I still cant believe it!!!!! Contact me if you need more insight on what happened to me. Just trying to save others from this very expensive lesson!
Response from Sweet Home VacationJan 30, 2019
Hello Debbie, We are aware of the issues you experienced while booking a home with us on HomeAway. We at Sweet Home Vacation are dedicated to helping our guests arrange the best accommodations we can make for each and every one of our valued guests and as such, try our best to accommodate every unique situation. Since the beginning of your booking process, we were in direct contact with you for many weeks. We understand that your reason for canceling our home on HomeAway was due to an error with your party booking multiple homes with another renter at the same time. Though we understand that mistakes are sometimes made, due to HomeAway’s strict policies on cancellations we could not refund you the full amount. We regret to inform you that this is due to no error on our part. As per the firm cancellation policy set by the listing site, HomeAway “Any cancellation 60 days prior to arrival date incurs no penalty. Between 30 and 59 days prior to arrival date incurs a 50% loss of the total rental amount. Less than 30 days prior to arrival date incurs a 100% loss of the total rental amount.” Though we personally list our homes through HomeAway we are bound to their policies and as such the customer is as well. At the time of booking our home on the platform HomeAway, each and every guest is made aware of their cancellation policies during the booking process. We are disheartened to hear you feel that your experience with our team was only negative. Thank you for voicing your concerns to us through this review. We value all feedback whether it is positive or negative. Our recommendation is for you to take up the experience you had with the platform HomeAway directly with their complaints department in the hopes that some reconciliation can be made for you. Best Regards, Sweet Home Vacation