DiskInternalsReviews of diskinternals.com

Purchased the wrong software accidentally, immediately contacted them to get a refund to purchase the correct software and they said too bad, buy both. Then guilt tripped me for wanting the original purchase refunded. Never got a refund and now I have $50 worth of software that I'll never use as it's not applicable to my needs.

I purchased DiskInternals EFS Recovery and tested it thoroughly, but it did not work for my use case. The software was unable to detect or recover any usable decryption certificates. Support was unhelpful, and communication became unprofessional after I requested a refund. The issue was only resolved after opening a PayPal dispute, which resulted in a refund. Based on my experience, I would not recommend this product.

A COMPLETE SCAM DO NOT I REPEAT DO NOT PROCEED TO THIS NONESENS. IT DOES NOT WORK.

TL;DR; Earlier this year renewed one month before expiration; Renewal does not extend current licence, resets it; Requested refund, stating I would renew again after expiration; Tried to renew; Refused due to refund, told me to go elsewhere, no exceptions; I was a happy long time owner of a single licence of DiskInternals Linux Reader Pro, I only needed it maybe two or three times a year to recover files from mostly Linux image files, but I always like to support companies that provide great software and good customer support. This year I discovered that the latter was wrong. So as I always try to do, I saw that my licence was going to expire the following month, thought nothing to go online and get a reduced licence upgrade price, and that should have been it. Only I noticed that the end date of the new licence expired only year after the purchase not a year after the last licence expired. After contacting DiskInternals and asking about this, I requested a refund stating that I wanted to get the full time out of the old licence and I would renew once it had expired. They gave me the refund, thank-you. So a few months later, as I'd forgotten about it, I went back and went through the renewal process again. Waited. Waited a few more hours and nothing - no confirmation of the completed process or anything else. As it was late on a Friday I though perhaps it's just a weekend thing. But then on Sunday I received notification from the payment processor that my order had been refused. I contacted them back and they told me to email DiskInternals, so I did. On the Monday I received the reply "Thank you for choosing DiskInternals. We do not accept orders from clients that received the refund. You'll have to look elsewhere.". What the heck is this? I asked them to reconsider explaining what had happened before, but they refused again. I'm not taking it any further other than to report this here as a warning to anyone else - I've never in my 40+ years come across a company that renews like this, or I've just been very lucky, but to me it felt like a money grab over genuine customers that maintain a good renewal policy. I've also discovered that thanks to Microsoft I can acheive the exact same thing under Window 11 using WSL which will also be more reliable, plus it is free.

I purchased their RAID Recovery software (6 disk license) on understanding I could request a 'Guided Recovery Service' as per their website (written under 'Download and start recovery' on their RAID recovery product page) . This was duly requested the day I purchased the software on 7th Feb 2023 but they have not responded once to my ticket, despite numerous requests/ticket updates via their support desk. I even resorted to sending them a message via their Facebook page and again I was ignored. I spent 522.98 GBP on this product, which was unable to recover the data (despite the software showing full file/folder listings in the trial mode). I am going to continue to pursue this matter, but in the meantime, please be warned, as based on my own experience, you will get no support whatsoever from this company and may, like me, end up having to hire a professional data recovery specialist to restore your data.

Scam, unrelated advertisement.

Downloaded a DiskInternals Partition Recovery trial, ran it on a USB stick that had reverted to RAW. The software ground away for 2 hours and found nothing. I then installed Disk Drill, which found 290 corrupted files.

Bought the software this summer. Some error occurred, so I opened a Ticket. Got only one time a reply (august) since then the support doesn't reply at all. --EDIT 01/25/23-- Hello Support, I'm not Alex.. I'm Bryan! Anyways.. if support would have answered me I on my ticket I didn't have to write this negativ review. And still didn't get a reply on my ticket.. Best regards --EDIT 05/10/23-- still haven't heard anything from support.. --EDIT 05/07/25-- In response to your reply, I contacted your support team, but I still haven’t received any response.