DiskInternals Reviews | Read Customer Reviews of diskinternals.com

DiskInternals Reviews | Read Customer Reviews of diskinternals.com

DiskInternals reviews

Showing 12 reviews with 1 star · Clear filters

Álex R.
Sep 13, 2022
No support
Software doesn't recover files and support doesn't answer my support ticket, even though I've payed for priority support. --- EDIT 22/09 --- Reply stated I got an answer on my support ticket. I didn't. --- EDIT 24/11 --- Ticket #327252 - No reply after 24/08 Ticket #395229 - No reply at all If there's a third option (aside from email and your website) where I can find whether or not I was answered, please let me know.
Response from DiskInternalsSep 21, 2022
Hi Alex, We apologize for the inconvenience with the delay. You got the answer to your ticket. Please don't hesitate to contact support if you have any questions. -- EDIT 11/10 -- The reply was immediate. Please check your spam folder or visit Support Center: https://www.diskinternals.com/support/view.php Take care and run backups, DiskInternals Team
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Wiley M.
Nov 14, 2020
I had issues with this software and the…
I had issues with this software and the company offering a free trial. Well, nothing is free that helps get lost files. That is what is needed, and cost lots of money. Trustpilot- look at all of the 5 star reviews I looked at many, it is 100% obvious that the same person is writing them!! The way the improper sentences and words are written is the same in each review!? And, how many say: so and so "advised me to get DiskInternals, and I am glad I did." Or, "now my ... is with me again." People dont say my mother "advised me," "my friend advised me," and so on. That wording is in many reviews. And "now my pictures are with me again." ?? Who says that? No one, or at least it is rare. However, it is written in many reviews. It took 5min to see a pattern with those same irregular words or phrases. If a little time was invested, it would be easy to see DiskInternals wrote many if not all the positive reviews....
Response from DiskInternalsNov 26, 2020
Hi Wiley, Thank you for your feedback. The trial version of DiskInternals products provides you with the opportunity to take advantage of absolutely free features. Most importantly, it helps you check if your files are successfully recovered. 100% free preview ensures you that the product works nicely. No payment is required until you are confident that your data is back. Moreover, you are welcome to get free technical support during the trial period here: https://www.diskinternals.com/support Wiley, please consider that people from various countries use the software by DiskInternals. That's why their English may have seemed irrelevant to you. Again, thank you for your review, DiskInternals Team
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Howard H.
Jan 27, 2020
Complete garbage
Complete garbage. Do not waste your money, this product is useless only lists information that is recoverable. It is a $699 demo software version - your better off finding a linux distro to open VMFS files from command line. This is fake recovery software stay away!! - Complete youtube demo /review of software coming soon (I'll update this post, pending outcome with Disk Internals support on current issue)
Response from DiskInternalsApr 28, 2020
Dear Howard, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better. According to the logs of your communication with the technical support, you were provided with clear step-by-step instructions for the recovery process. As far as your last reply was like, 'Thank you, I will do that.' we were confident that the issue is solved. Please feel free to reach out to the help desk with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance. DiskInternals Team
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Tim J.
Jan 16, 2020
Absolute failure to resolve issue
Absolute failure to resolve issue. The free scan showed the files to be recovered but after purchasing the product, I was informed that it would be an additional $699 for another product to save the files. Unable to get a refund of the initial purchase. Buyer Beware! 01/16/2020 Edit ..this a copy of what was communicated back to me regarding my issue: "Absolute failure to care about or resolve my concern." (Very good description of the current situation, my applause)
Response from DiskInternalsApr 28, 2020
Dear Tim, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We'll strive to do better. According to the logs of your communication with the technical support, you were provided with clear instructions that you decided not to follow. This is your choice, which is not related to the capabilities of the software. Automated detection of the type of RAID is not always technically possible, and this is why there is manual mode. But using the manual mode, you have to set RAID parameters precisely. Fortunately, the software we offer is non-destructive and keeps original data intact in any case — the only problem it could take more effort if you try to recover files with incorrect settings first. Please feel free to reach out to the help desk with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance. DiskInternals Team
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