DiscoveryourmobilityReviews of discoveryourmobility.com

Please do not buy anything from this company. Very poor service and replacements parts are always on back order. They can’t even get replacement tires for their own mobility scooters. Buyer beware

Our first Electra 7 wheelchair mostly good , so we bought another from Discover your Mobility when it finally wore out. This one was bad. Within a month we needed the joy stick replaced. The needed a machine to reset it because it went too fast. Then the foot plate never stayed up. And finally after only 8 months, the foot plate completely broke in two places where it was welded. We called them and told them what happened and sent a photo of it. Later that day they emailed us and they would send a new part. We called and asked the manager how we were supposed to fix it ourselves, and the manager said that we needed to screw it on. We said no, its welded, we cant find a place to screw it on so we cant, and we need a new one. She was very resistant, and told us to send it back and the person who fixes them will check to see if it can be fixed. I said we wanted a new one and she just repeated herself. She said for me to take it to the UPS store and she would pay for shipping. We asked what my disabled daughter was going to do until they get this resolved, she can't just sit in the same place for all of that time and she has appointments. She didn't care. So I took it to UPS and let the employee talk to her. They told her that they couldn't take a credit card over the phone to pay for the shipping. Only the manager can and he wasn't here. And the didn't have a box big enough. She said that they could build a box for it. The employee's said that they had no way to do that and that they can't take a credit card over the phone, and she really rude. I got back on the phone and she told me that they were making all of these excuses, and to take it to another UPS store. I told her that she was the one making excuses, and that I have a disabled daughter at home and cannot drive a wheel chairs to different UPS stores. She finally said she would just send a new chair. She sent it ground shipping, it took seven days,m making my disabled daughter wait for it to come.

I bought an Electra seven HD bariatric wheelchair from distributor Discover Your Mobility and also call the people I bought it from online wheelchairsusa.com. I have an error code 42 with my electric wheelchair when I called Discover Your Mobility. They said they couldn’t give me any Technical Assistance. They had to have a work order to just ask a question because it might be a warranty related issue! I don’t even know if it’s a warranty issue but that’s really not the point I’m an amputee and a veteran and I’m kind of stuck at a business away from home because the wheelchair won’t work you can’t push it can’t go nowhere so I’m just stuck. I wouldn’t buying anything from Discover Your Mobility! Funny thing is you could call and get parts from them for which I’ve had to do frequently but they won’t help you win in a jam with problem-solving they want to work order. Unacceptable.

We lost a key to the battery and apparently there is no way to replace it. Therefore, it's useless to us; no battery.

This company sells products that cannot be service. I have an Eagle HD folding power chair. Purchased in 2022 and cost over $5000. The left rear wheel will not disengage. I called and asked for service representatives. They gave me four different companies to call; none of those companies service the chair. It is disgraceful to leave a person needing a power chair without the ability to be mobile.

normally I don’t write reviews but I need to this time.I’ve bought two power wheelchairs from this company in the last four years ,one recently .The first one , Air Hawk, purchased I had no problems. Support was helpful and courteous.This recent purchase of the Pegasus Plus HD ,was very different.The wheelchair was very expensive and when I received it one of lithium batteries was broken.I called them to explain.The women that answer the phone have been annoyed and impatient with me on every call They did send me a replacement battery but it was the wrong battery. It has been approximately four weeks since the purchase. I have not received the correct battery .when I called they said it was going out today ,no explanation to why it was delayed..Maybe some common courtesy would have helped.

My husband never had a chance to use the product. We received the wheelchair when my husband went into rehab. Unfortunately, he passed away very unexpectedly. I called the company & the operator was extremely rude & unsympathetic. She stated its been over 30 days. I told her we did not have it for 30 days and it was never used. She didn't care. Then I emailed the company to see if they would make an exception because of my husband's death. I am on a very strict income now. NEVER received any response from the company. You would think a company that deals with medical equipment would be a little bit more sympathic.

received my EAGLE HD on June 15 2024, very fast shipping, i have made several purchases from Discover this one is the upgraded model, they do a great job here, always follow up when i call, called Mike today, the chair needed a program update, he walked me through it, its now a little faster, the EAGLE HD is lightweight, folds up for easy loading in my vehicle, i get comments all the time where i got it, 5 STARS HERE.....my thanks to all at this place, and when i need another one, will call them....