FlowReviews of discoverflow.co

I usually wouldn't leave reviews about my issues nor bad experiences but the upgraded flow voice recognition system is literally the worst. There's no way to get connected to a live agent while trying to handle mobile issues. After selecting the options that corresponds with your issue the system informs you that you can request to chat with a live agent but no one ever reaches out. I decided to use the flow WhatsApp number to get connected with a live agent and each time I got through to an agent they are no different from the robot because they keep repeating the same thing and after I've provided them with my issue and all the required information they then say "Thanks for sharing these details. Having reviewed your inquiry, I will need to connect you with one of my colleagues to further assist. Please give me a few minutes to update them on our interaction. Thanks for your patience and have a great day". This has been happening with every live chat agent today and as a flow customer for years, I'm truly disappointed with the service that was given

Would like to give no stars. Christmas day no internet..boxing day no internet. No text re outages no customer service. Extremely poor service being given to Barbadians.

I have one question, how is this company still in business, and where did they find the people that work there? I do not think any customer service representative could get any more disrespectful, they act like they are from some countries that do not like our kind and are just here to make some money using our own people as weapons against us. That is the only explanation as to the reason why FLOW treats customers with such scant disregard, it is so unreal how they behave. This company is certainly not owned by anyone in Jamaica or from Jamaica.

Flow Jamaica is the worst dis service in the entire world they been interrupting the idiot service its like dial up service and they have excuses for everything people start switching your service away from them downgrade you bundles its not worth it i will be going with starlink no matter what

Just like the other customers, if I could rate this service provider 0, I would! Absolutely no accountability or interest to help when something goes wrong!! Terrible customer service! They are more than happy to take your money and do nothing if they need to do something! Without internet, TV and land-line for over 24 hours and they need another 24-48 hours to even get a call back from someone! Still Without service... Starlink it is! Don't need this headache!

Awful service - cues over 2 hours even if you arrive early. The system doesn’t make any sense Jamaica either needs more at home internet providers or just employ way more people in store. Everyone in there getting very upset and angry. A really frustrating service. Would not recommend at all! Digicel way better - faster and happier customer service

Flow has been good all along till now! 15 days no wifi at home I called from Day 1 to address the issue and no one has contacted us, no technician has come Issue is still there! I keep getting the same excises about my issue being escalated but how can you escalate something after 15 days?? Worthless. The persons on the phone are the worst as well blaming others and can't issue help.

Worst company ever 🤬‼️‼️been without internet for a month now and call them and the agent hang up in my ears god know I’m tired a them