Discount BanditReviews of discountbandit.com

Response from Discount BanditJan 4, 2021

We're so sorry to learn that you had an unfavorable experience with our discount-shopping service. That's right that our discount-shopping service pairs you with sellers so that you can save money. Getting you the best price is what we do best. Large items such as furniture, appliances and lighting take longer to be delivered as advertised on our site and in direct communications. We want every experience to be a 5-star one. If you could write to us at [email protected], we'll work to resolve this to your satisfaction.

Response from Discount BanditDec 30, 2020

Thank you for taking the time yesterday to speak to our team regarding your experience. As shared on the phone and via email, we always aim to respond to every inquiry within 24 hours as it sometimes requires reaching out to the seller you are paired with and this can take time. We hope we were able to ease your mind about your order and we wanted to share that we alerted the seller regarding your updated shipping address. We've been operating since 2016 and have more than 8,000 reviews of our service on ResellerRatings. We appreciated your valued business and hope this experience has been resolved to your satisfaction.

Response from Discount BanditDec 18, 2020

We're so happy that you're happy. Thank you for taking the time to detail your personal experience with our discount-shopping service that pair shoppers with sellers. Saving you money (on millions of items) is what we do best and we thank you again for giving our service a try. Let's make a steal again, soon.

Response from Discount BanditDec 21, 2020

We are sorry to hear that you had a poor experience with our discount-shopping service that matches up shoppers to sellers to get the best price. We understand how frustrating it is when shipments are delayed due to COVID-19-related disruptions across our retail partner’s distribution networks. We would love the opportunity to make this right. If you could write to us at [email protected], we’ll work to turn this around for you as we greatly value your business.

Response from Discount BanditDec 17, 2020

Wow! What a great review. Thank you for the 5-stars and for taking the time to share your experience with our discount-shopping service. Saving money for Bandits like you is what we do best. Would love to make another steal with you again soon. Cheers again for this awesome review - it really means a lot to us.

Response from Discount BanditDec 17, 2020

We are beyond pleased with this review, thank you so very much! To say that we are proud is an understatement as every day, we strive to deliver a 5-star experience each step of the way. Enjoy your new desk and savings and let's make a steal again soon.

Response from Discount BanditDec 21, 2020

We are so very sorry that you had a poor experience with our discount-shopping service that matches up shoppers to sellers to get the best price. Since this order was cancelled, the Discount Bandit portion of the fee was processed for a refund on 12/14/20. While Discount Bandit is not a retailer (and does not stock or ship items), we do rely on our network of retailers to provide us with up-to-date stock availability. Our Customer Care team is reaching out to you in an effort to turn your bad experience into a better one.

Response from Discount BanditDec 10, 2020

We always aim to deliver a great experience and we are sorry to learn that we fell short of your expectations. We make a concerted effort to inform customers on our website and through our communications that in the rare event that we are unable to match you with a retailer, we will cancel your order and you will not be charged. Please remember that we do not stock or ship products - we are a deal broker and we rely on our retail partners to handle this process. While we make every effort to update our website based on the availability of stock - this information is fed to us from retailers and sometimes their products are quickly discontinued, go out-of-stock or change in pricing. We take every cancellation seriously and investigate each one to figure out how to stop them from happening in the future. Thank you for sharing your feedback, which serves to improve the way that we do business and serve valued customers like you.