DiRxReviews of dirxhealth.com

Don’t waste your time or money. This is the 2nd month I received 1 out of 6 medications.

DIRX is just begging for a class action lawsuit, because their prescription service is no longer reliable and you can't get a refund on their Annual Saving plans. Personally, I'd like to see it, so I can get some of my money back as we've moved to a reliable prescription service. Sort their reviews by "recent" and see all the mad customers. DIRX seems to almost always be out-of-stock on most prescriptions these days and they don't notify you the customer that is the case. You must call them to find out and not vice-versa. WHAT?? You can tell they are in trouble as they no longer offer the Annual Savings plan.

They cancelled both mine and my wife's auto refills for our yearly savings plans in June stating that the medications are not in stock. The last medication received from them was in May 2024. This is after purchasing the yearly savings plans in January. Hard to believe that a total of 14 different medications are out of stock. What a scam.

AWFUL. I have used this service for at least a year. The last few months have been AWFUL. Major delays in getting prescriptions on time, slow response to inquiries, canned answers by telephone, orders processing for weeks, 2 day shipping fees but still takes a week to arrive. I WILL NEVER USE THEM AGAIN. AWFUL

Placed a prescription order with DiRx on 7/31/2024. It is now 8/15/2024 and still no medicine. Poor communication as well.

August 14th, 2024 On moderation 1st was a disaster but figured it out. 2nd order was coming due, noticed I was low on my antipsychotic medication and dilengly watching my email for notice from DIRX. I had 5 days left and I called the help center. They stated the order was on back order and should be processed in the next couple days and the 7 to 10 days for shipping. Not cool,..I explained my situation and was repeadly told to calm down asked to speak to Manager and was sent to a bs voicemail to leave a message. I called back every day and left a message with the "manager". I never recieved a call back or help. Finally the medication came in and I already had my pharmacist send prescriptions to another pharmecy. I told them to cancel the order, "No sir it's in processing" and can't be canceled. I Saud has it shipped, have you billed yet. I can't tell and no you can't cancel. I deleted everything in my account, emailed them to cancel. They did this for me, but the order 4 days later was finished processing and billed my account. The items are supposed to be at my door 9 days for shipping. Wow, if I waited I would be 14 days without medication. This is the worst company, between not caring if a person has there meds, not notifying people in advance about stocking issues, not having a management team to help, not canceling a order. (Most companies you can cancel as long as it has not shipped). This company is very shady and they hold some very important information that they hold. Scary scary...do not use,..let this company go belly up. Stay away

Initial fill was difficult, took 15 days. I understood there might prescription transfer delay for the first order. Thought it might be better with the refills. Nope. 10 days past the refill date my order is still pending, and there is ZERO communication about what is going on. Customer service was useless, does nothing to help. I don't see how the situation is going to be improved. Have to cancel and stay away.

My order has been processing for over 2 weeks now. I call them and am told it is “filled”, but still isn’t shipped and will not be coming before the medications run out. I am always about to run out of my medications when I receive it. Usually they have done a quick ship, but customer service was poor when I called and emailed this time. I was told I need to get 2 weeks of an additional prescription from my doctor to cover the time it will take them to ship it out. So now they need a month to process and ship it. Seems like the company is going under based on recent reviews and no one is getting their meds.