DiRxAffordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
DiRx (dirxhealth.com) has 3,918 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Pharmacy & Medicine · Vineland, New Jersey
Excellent
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Excellent
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Showing 107 reviews with 2 stars · Clear filters
customer
Took a month. No communication
Response from DiRxMar 29, 2023
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. The contact information supplied for that pharmacy was incorrect and that contributed to the delay. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx
Flo
It took over a week and a half from when I placed the purchase to when I got the prescription ready to be delivered. The processing time was a very long time and I urgently needed it.
Response from DiRxMar 29, 2023
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx
RM
As a first time user and a purchaser of an annual plan, I was shocked that an Rx sent by my doctor doesn’t suffice. Apparently, I need to order the prescriptions first. Where on your website is that pointed out? The medication, which was supposed to be rushed, took three days to arrive
Response from DiRxMar 29, 2023
Hi there. Sorry for any confusion. But, yes! You do need to order your prescriptions on our website or through one of our care agents even if we receive the RX from your prescriber. We hope that this makes sense going forward. Thanks for being a DiRx customer. Be well!
lakisher H.
It took 1 month to get my prescription
Response from DiRxMar 29, 2023
Hi Lakisher. The delay associated with your order is becoming more common as cash-pay pharmacies like DiRx evolve. Your previous pharmacy refused to fax your prescription to us and would only transfer the prescription to us verbally. This is happening more and more as large pharmacies try to reduce lost prescriptions. In a situation like this both our pharmacist and their pharmacist have to be available to speak to transfer the prescription. This can be a significant challenge as the pharmacist is typically the busiest person in the building! But, thank you for hearing me out and giving us another chance. Be well!
Audrey D.
I ordered my rx and chose the contact my doctor for rx info option. After a week with no information, I called my Dr office but was told they hadn’t received a request so I called DiRx and they said they sent a fax to my doc already, but assured me they would send another and also call and verify. Another two days passed and I called my Dr again and they had received no fax and no call. Called DiRx again. They said they had sent the fax and would send again. I asked for confirmation of the fax and they wouldn’t give me that. I ended up having to ask my Dr to call DiRx to give them the info and by the time I got my order I was out of my med. if you place an order, just know they will not contact you to let you know they’re having trouble getting your info. And you can’t trust that they’re actually trying to contact your doctor. Be prepared to follow up multiple times.
Response from DiRxFeb 28, 2023
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx
Jeff B.
I was surprised and disappointed to find that DirX charged my credit card prior to shipping my prescription. This wasn't mentioned during the registration process.
Response from DiRxFeb 28, 2023
Hi Jeff. At DiRx, we place a hold for the order amount when the order is placed. however, we do not charge the card until the order has been fulfilled and is ready for shipment. Please feel free to contact one of our Care agents for more info. Be well!
Gertrud K.
No one called my present pharmacy to transfer my prescriptions. I used another pharmacy to transfer a separate prescription and the transfer happened in 2 days. I had to have my doctor send new prescriptions so I could get my drugs. What is the big deal to call a pharmacy?
Response from DiRxFeb 16, 2023
Hi Gertrud. Obtaining the prescription from your prescriber or pharmacy can typically take a few days. In some instances, it can take longer. We apologize for the inconvenience and appreciate your feedback. We certainly hope that you give us another chance. -your Friends at DiRx
customer
I couldn't get the prescription my pet needed no follow up with the vet not a company I would use of medicine was needed
Response from DiRxFeb 16, 2023
Thanks for your feedback. We apologize for the inconvenience and the delay associated with the prescription transfer. We certainly hope that you give us another chance. -your Friends at DiRx