DiRxReviews of dirxhealth.com

I used DiRx for 2 years. First year they were great. 2nd year they had serious delivery problems and claimed late deliveries were because of 'sourcing' problems for meds. Several times they failed to deliver critical drugs that my wife needed and I had to pay out of pocket at much higher prices to get them from a local pharmacy. DiRx refused to reimburse me for their problem. I tried to contact their CEO- but they blew me off. I will no longer use them and I suggest others should look elsewhere for discount mail order drugs - maybe Mark Cuban Cost Plus? Not reliable; don't stand behind their product; not customer centric; poor communications; no executive oversight or concern.

If you value your health, I can't, in all honesty, recommend this company. Medications are forever out of stock and they don't contact you to let you know. In such cases, if you have more than one medication on your order, because one of them is out of stock, they don't bother sending you the rest. You have to chase them up to find out what's going on, and only then will they seperate the in-stock medication from the medication that's out of stock and send them to you (and they take about a week, even if you've already been waiting and they're overdue by weeks). Yes, I have waited for weeks sometimes and have to go through the inconvenience of contacting my MD to get a temporary prescription called in to my local pharmacy. It get's confusing, is a pain, and everything is completely out of sync. I'm shocked than a company like this couldn't care less whether you get your medications on time or not, like they're not prescribed for a reason. So if you value your health just steer clear of them. As for me, I've deleted all my prescriptions from my account and I've walked away from DiRx for good - it's been nothing but a nightmare (mind you, I've given them 5 months and it's only gone from bad to worse). There are so many other online pharmacies like this and I'm sure they're much better, so I strongly advise you to seek them out. Personally, I've signed up with Amazon. As my MD electronically sent my prescriptions in, they instantaneously appeared in my Amazon pharmacy account and the next day they were delivered. No such luck with DiRx!!!

Terrible! DO NOT USE!!! After charging me and making me wait 4 weeks without my medication i finally canceled order and now they won't refund me my money!!! Said to call my bank to get it back!!!!

We signed up for the year of 2024 with DiRx in January 2024. One particular medication was in their Formulary but it was not available when needed. This required us to get this critical and commonly used medication from another pharmacy and pay for it - IN ADDITION TO the fee DiRx charged for all medications in their Formulary. This happened at least two of the four ninety day periods. Totally unacceptable!

Auto renew is very unreliable. DIRX says they can't deliver when required because of their suppliers. While DIRX price is attractive, I cannot depend on DIRX to deliver my meds

The first Rx was fine and speedy then from there on it was all downhill. Scripts were held up for WEEKS with no explanation. Some scrips simple were not processed until I contacted them. Ine scrip they said my PCP did not send it which I know as a fact is not true but was a tactic to cover their slowness. Today I logged into to check on the status of my script and they had closed the account down without notice or explanation. AVOID - AVOID - AVOID them

I have consistently been having problems with DIRX every time refills are needed from the doctor’s office. The doctor’s office says they have faxed it back with the date in their records and DIRX says they didn’t get it. Then, I’m left calling back and forth trying to get it figured out and the doctor’s office isn’t comfortable sending over multiple prescriptions (which I totally get) without updated requests and I’m always told I have to call back to DIRX when the pharmacy is open for them to resend it. I’ve had to buy some from a local pharmacy the last 2 times because they’ve been late on the medications. They also send them late even when there are refills and I have to call to say I’m about to run out why isn’t it here yet? Very exhausting.

Paid for the medicine and they never shipped it. After it got cancelled, they never did a refund