DiRxReviews of dirxhealth.com

Since I wasn’t familiar with DiRx, I called for information on 8/2622. I was told that my doc should send the prescriptions to them, and that they would be processed in 2-3 days and I would be notified via email. That would have been the perfect time to tell me that I needed to call them tell them to proceed with the processing once the prescriptions were sent by my doctors. Unfortunately, I was not told this; after about a week, I called to find out why I hadn’t received any email, and was told then that I should have called. Even then, I received no emails and no prescriptions, so I called again a week or so later. I was told that the prescriptions were being processed that very day. Imagine that! (Yes, I’m being sarcastic - since they were supposed to have been processed at least a week earlier, I have a feeling that they were just sitting in a pile somewhere and wouldn’t have been started until my call prompting.) Now that I finally have my prescriptions, I have been promised that the refills will be processed automatically every three months for the 12-month period. Because of your continued delays, I had to actually have my doctor send a prescription for one of my meds to my local pharmacy, because I ran out. That wouldn’t have happened if I had been given complete and accurate instructions by your people who deal with the customers. Your good prices are only part of the process - the prescriptions need to be processed and shipped promptly. Because of the delays and frustrations that took place, I’m giving a 1-star rating. If we get through the next 12 months with the automatic refills on time, I’ll be glad to give a higher rating.

I Didn't Receive Medicine purchased!

This rx came 3 weeks after I ordered it.

Cialis pills received do not seem as effective as the pills received from the lemon aide pharmacy where I received the original prescription which were a different shape and deeper yellow color. Definitely will try a different pharmacy next time. Also customer service is terrible, they come across with an I don't care attitude.

I ordered my RX to be transferred from my pharmacy to DirXHealth on Aug 3, 3 weeks before I ran out of medication. I logged into my account on August 9 to check the status and it showed “Pending”. I called and was told that it had been transferred but they were backlogged and that if it got close to me running out of meds, that I should call back and they would push it though. I ended up having to order my meds from my local pharmacy because I was having no luck getting through to them. A couple of days ago I received an alert that my meds had shipped. 28 days after I placed my order it finally arrived. If you’re not going to be able ship out medications in a timely manner, please put information on your website that medications may take take over 4 weeks to arrive.

Placed an order with them and it just kept sitting there pending for like 2 weeks. Ended up going to my local pharmacy and got my med. I will try a different mail order company next time, this one is terrible.

It’s taken over 2 weeks for me to get my meds and I still have yet to receive them

Do Not recommend, Was a new customer, tried to transfer a RX, stated information that they would contact right away if any issues. Two weeks passed and no phone or email contact. After noticing my order was still in pending status, contacted someone in customer service that told me there was issues with contacting Kroger I verified all contact information for RX with agent, all was good, I even called Kroger to see is any one had tried and failed to transfer, no one had. I canceled the pending order and would never risk any of my RX needs with this organization ever. They do not live up to their stated promises.