DiRxReviews of dirxhealth.com

I should. Not have to repeat my information each. Time I call. This is 2023 share te info with one another.

Rx transfers from pharmacist to pharmacist are as quick as a phone call every other mail/local pharmacy - my local pharmacist will have documented the phone transfer for auditors/regulatory reasons and filled my Rx. A transfer can take 1-2 weeks here - likely due to inadequate staffing of phones by pharmacists to make these outbound calls. Rather than do a pharmacist call, it appears they use lesser-paid laymen staff to call the prescriber as a cost-saving measure. Most doctors can prescribe electronically, yet these staff with no sense of efficiency and capability (from lack of experience?) will settle for a fax - which actually takes the prescriber more time to fulfill than e-prescribing further delaying your medications. A pharmacist can alscall a prescriber to obtain the Rx verbally and fill it minutes later. But they're not using pharmacists for this role. Buyer beware - you get what you pay for. Don't expect a standard of service you have received everywhere else when this place is operating bare bones, and makes losses up by capital infused from venture capitalist funding who believe this model will work if enough customers sign up. Read up on Private Equity playbook - they sell in 3-5 years. They know a % of orders will be handled least efficiently but the cost of consumer dissatisfaction for that % of orders doesn't outweigh the $ of orders that flow perfectly through the path of least resistance - meaning path that uses the least resources. So know that unless your order is through that path of least resistance (e-scribed to a pharmacy that is not loaded to every integrated e-prescribing system as of yet), it won't be unusual for you to wait weeks to get the medicine in your hands from Florida, in a bulky box that won't fit in most mailboxes thus doesn't get delivered with your regular mail delivery. The path of least resistance also requires you to type in each Rx as prescribed as a new order, or face another delay of being contacted for notifying you the order you requested can not be filled as requested, because it doesn't match the prescribers instructions or quantity or dosing or package size, or strength - this can happen more often than you think because the pharmacy doesn't carry every strength or form and doesn't offer to order it which takes overnight at local pharmacies to order from their wholesale drug distributors. And don't expect the instant this occurs, an available staff member is standing by to instantly contact you to resolve the issue - you are put in a callback or contact email queue and that additional wait time varies by order volume and staffing. All other mail order shippers use padded plastic envelopes to ship pill bottles which fit in mailboxes and delivered by your regular courier as a lightweight package. The problem with bulky boxes is 1) those get delivered by trucks driven by random drivers who may not know your building as well or have keys and instead leave a missed delivery note for you to goto the post office in person during business hours and waiting 20 minutes in line to pick up your missed package - or you call or go online to reschedule delivery but what good is that if the driver doesn't have a master key to your building or mailroom (common in large multi-unit residential buildings). They may ring your doorbell but would you be home at that exact random moment? Also note a max of 3 bottles fit in a box due to extra wasteful internal packaging to display up to three bottles neatly in slots, which doesn't work in practice after being jostled through the mail system. So if you have more than 3 bottles, you will have more than 1 box to deal with. They're about the size of half a shoebox. Hope you're not walking your dog on your trip to pick up these bulky boxes with one hand and your dog leash in the other. Won't work too well, only one box fits in 1 hand and they are too light to stack - the top box will topple with minimal inertia from walking or wind. This business model is great if we lived in a perfect world. Tells you a lot about the experience and operational execution of this leadership team who are disrupting with pricing but are bottom of the barrel for operational efficiency, customer experience, and delivery/service standards common in the industry for several decades. Don't expect to be able to see your active refillable prescriptions listed online for easy refill and managing the timeline to request a new Rx sent when refills are near empty. You won't see any of these details. You have to manually track this on your own to be able to place a refill, and type the entire Rx details all over just as if it was a new Rx - including prescriber name, number, drug, dose, shipping address, payment method, etc. If you don't have this info, you can contact them, but you still have to finish ordering online.

I received my medication after 3 weeks and multiple calls to customer service. This company clearly does not have the sense of urgency needed to be handling people's medication.

I ordered medicine three weeks ago and still have not received it. I had to call three times to help the process along between my vet and this company, I feel if I hadn’t I would not be receiving it at all, though that still remains to be seen. Hopefully it will arrive soon?!!!

I sent in all my information with plenty of time. I have still not received my blood pressure medication. It is Thursday 12.22.22, i ran out of meds last Friday 12.16.22. I feel absolutely horrible, considering going to ER. Meds were supposed to arrive last night 12.21.22 before 9pm, still nothing. The updates on the tracker, isnt moving at all. I dont feel well at all.

On 12/03/2022, I ordered 3 refill medications from DirX Health with the ship time of 5-7 days promised by DirX Health. This order was for a transfer of my prescriptions from Walgreens Drug store. On 12/16/2022, I learned from DirX Health that Walgreens said they never received the below prescription from my Doctor. I provided all the info to DirX Health on 12/16/22 and asked DirX Health to fill the below prescription. As of 10:45 am this morning, the prescription was still pending and I need this medication, which I take to control high blood pressure. 17 days have elapsed and I have only ½ a dose remaining. I am not supposed to stop taking this medication abruptly & I am getting seriously concerned. Can you please fill this prescription and ship it today? 12/20/22 Thank you, Gary Lakins

My meds were late. This is unacceptable because I ran out of meds on Saturday and didn’t receive them until Tuesday. Without my medication I experience withdrawal and it makes me very sick. You had my scrip a month ahead of time!

I ordered a script near the end of June and provided the Dr's information. After two phone calls to both the pharmacy and the Dr, the meds finally arrived yesterday. There was zero communications between the pharmacy and me until I initiated contact via phone.