DiRxReviews of dirxhealth.com

Response from DiRxApr 27, 2023

Hey there. the delay with your order was related to no refills remaining on some of the RX's that you wanted transferred from another pharmacy. We do send email notifications when this happens to keep you aware of the situation. Our apologies if you didn't see the messages. Be well.

Response from DiRxApr 27, 2023

Hi Bertha. I am sorry you had a bad experience. In reviewing your order, I see that the order was placed on 04/14 and shipped on 04/17 and delivered on 04/19. Please contact one of our Care agents if there are some missing details that contributed to your poor experience. Be well.

Response from DiRxApr 21, 2023

Hi Teri. We apologize for any inconvenience in getting all of your prescriptions transferred from your previous pharmacy. Sometimes there are not an available refill or some, but not all, of the prescriptions are successfully sent to us. Following the communication chain, it looks like we made initial contact and a follow-up request in a reasonable amount of time. But, it also appears that the prescriptions trickled in from your previous pharmacy which contributed to the delay. We hope that it is smoother sailing from now on. Be well.

Response from DiRxApr 14, 2023

Hi Nicole. In the case of an acute injury or the need for antibiotics, I would suggest obtaining your prescription from a local pharmacy. The mail order process can take time to get the order to you. I also noted that this prescription was at another pharmacy. The transfer process can add additional delays in processing your order.

Response from DiRxApr 12, 2023

Hi Dana. Thank you for being a DiRx customer. The challenge that we are having with your pending order is that we need a refill from your prescriber and they have not yet responded to our requests. We notified you of this via email on 04/08 and again today. Unfortunately, we cannot ship your order until your prescriber issues a refill. Sorry for the inconvenience.

Response from DiRxApr 13, 2023

Hi there. Yes, we cannot accept a prescription sent to us via email or through our system. All prescriptions must be verified according to federal and state regulations. Once we were able to obtain the correct contact information for your provider, we were able to obtain your prescription. Thank you for your feedback.

Response from DiRxApr 3, 2023

Good morning, Isabel. Thank you for bringing this to our attention. In reviewing the tracking information, it does appear that the package is delayed in transit. One of our Care agents will reach out to you to assist. Thank you for your patience.

Response from DiRxApr 3, 2023

Thanks for your feedback, Jason. We apologize for the inconvenience and the delay associated with delivery time. We are reviewing service levels and hope to demonstrate increased speed and efficiency in the future. We certainly hope that you give us another chance. -your Friends at DiRx