DiRxReviews of dirxhealth.com

Response from DiRxMay 11, 2023

Hi Maria. Our apologies for the issues related to your expedited shipping request. We had an issue that we have since solved. We're sorry to see you go but understand that your experience with DiRx was unpleasant. We wish you well.

Response from DiRxMay 11, 2023

Hi Rick. The delay associated with your order is becoming more common as cash-pay pharmacies like DiRx evolve. Your previous pharmacy refused to fax your prescription to us and would only transfer the prescription to us verbally. This is happening more and more as large pharmacies try to reduce lost prescriptions. In a situation like this both our pharmacist and their pharmacist have to be available to speak to transfer the prescription. This can be a significant challenge as the pharmacist is typically the busiest person in the building! But, thank you for hearing me out and giving us another chance. Be well!

Response from DiRxMay 1, 2023

Hi Karen. According to the tracking, we show that your order was delivered to your address on 04/19. If you have not yet received, please contact our Care team to discuss a replacement order. Be well.

Response from DiRxMay 1, 2023

Hi Linda. Auto-refills can be deactivated by going to your account and removing the flag for your completed order. I went ahead and removed the flag on your behalf and you will no longer receive auto-refills for this medication. Be well.

Response from DiRxMay 1, 2023

Hi Laly. We are very sorry for your experience. Please contact one of our Care agents to discuss a refund if you have not yet received it. When an order is placed, a hold for the amount of the order is placed on your credit card. After 4-7 business days, the hold is released. Again, we apologize for the delay. Be well.

Response from DiRxApr 28, 2023

Hi Danae. Our apologies for your experience. We had contacted your previous pharmacy on 3 occasions and did not receive it until just prior to shipping. By the time we heard from you, the order was already in transit. We did reimburse you for the overnight fee though we did still send it Next Day Air. We certainly hope that you give us another chance. Be well.

Response from DiRxApr 27, 2023

Thank you for the feedback, Kevin. We apologize for issue related to your auto-refill and the change in shipping address. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx

Response from DiRxApr 27, 2023

Hi Barb. The delay associated with your order is becoming more common as cash-pay pharmacies like DiRx evolve. Your previous pharmacy refused to fax your prescription to us and would only transfer the prescription to us verbally. This is happening more and more as large pharmacies try to reduce lost prescriptions. In a situation like this both our pharmacist and their pharmacist have to be available to speak to transfer the prescription. This can be a significant challenge as the pharmacist is typically the busiest person in the building! But, thank you for hearing me out and giving us another chance. Be well!