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DiRx (dirxhealth.com) has 3,918 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Pharmacy & Medicine · Vineland, New Jersey
Excellent
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Excellent
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Showing 337 reviews with 1 star · Clear filters
Linda G.
Billing was corrected and all is well
Response from DiRxDec 1, 2023
Hi Linda. We did edit your order when we received the prescription from your provider. And, while there was a temporary hold for the full amount, we only billed you for the amount filled and shipped. If you have any questions, please contact one of our care agents to investigate further. Be well.
Rajesh N.
Order took too long and I realize that you guys did the best I felt that at least 30 tablets should be allowed if we have a prescription for 30 and I understand you have to follow the policy and therefore there is a reason to consider improvements. The Hold time at times is too long? Please call 405 5318586 and truly want to help and appreciate the excellent staff support they are the best
Pete
Never sent my diabetes prescription. Came up with several excuses as to why but ultimately they cancelled it. Ran out and had to find a different pharmacy. Have never been treated so badly by a pharmacy
Response from DiRxDec 1, 2023
Hi Pete. Unfortunately we were temporarily out of stock for that item. Sorry for the inconvenience associated with that order. We hope that you give us another chance in the future. Be well.
Cassi S.
I tried many times to get my prescription transferred, and it went 2 weeks without being taken care of after several calls. I would never use them again.
Response from DiRxNov 3, 2023
Hi Cassi. Obtaining the prescription from another pharmacy can typically take a few days. In some instances, it can take longer. We apologize for the inconvenience and appreciate your feedback. -your Friends at DiRx
Larry M.
The negative review has been retracted since I finally got a response. Their prices are often much lower and I did get my original prescriptions fairly quickly. Be sure to check prices before assuming that they are the lowest because some are way off and I even found that was hundreds of dollars more expensive for some unexplained reason. However, the ones I got recently were half the price of CVS
Response from DiRxNov 3, 2023
Hi Larry. There were no refills remaining for this particular medication. We sent you an email on 11/02 advising that we were cancelling the order. Our hope is that when your prescriber provides a new RX that you will consider ordering again from us. Be well!
Christopher M.
Order was put on hold/delay because they were out of stock. After two weeks of being out of meds (after placing order) and waiting and calling several times. Very bad system. Ship out the meds that are in stock and then as out of stock co.es in then ship that separately. That isn't rocket science. Instead I have to call and cancel order and reorder. That is too much that I shouldn't have to do. Also my Dr electronically my prescriptions for a year back in March or April. Maybe as late as june...now the pharmacy is requesting my prescriptions from my Dr again. You guys need to get it together UPDATE to dirx response: The prescriber sent electronically the scripts. I was right there and she showed me the request being sent over. That was back in June 2023 it’s now nov and why are these scripts not being uploaded into the patients accounts? You had this script there was no need to reach out to the prescriber. Should I upload a copy of those scripts electronic order? Dont even attempt to do the flipthe blame on the customer. Own the shortcomings of your company
Response from DiRxNov 3, 2023
Hi Christopher. We apologize for the negative experience surrounding your order. Sometimes the prescriber will not write a prescription for a full year if a follow-up visit is required. I would contact your prescriber if you have any additional questions. Be well.
LL
I wasn’t made aware that the medication was out of stock. It took forever to have a transfer made from one pharmacy to dirx. I must have made over 6 calls to get a transfer made. Order one medication at a time.
Response from DiRxNov 3, 2023
Hi Lydia. Obtaining an existing prescription from another pharmacy can be very challenging and often times they simply ignore our request. For this reason, we encourage our customers to instruct your prescriber to send a new prescription to us for your first order. We take care of the refills from there. Thank you for your feedback. Be well
Disappointed
Still dont have my order.
Response from DiRxNov 3, 2023
Hi there. Thanks for making us aware of this delay. In tracking your order, it appears that it stuck in transit. I will contact the carrier and request that a replacement order is sent ASAP. Thank you for your patience. Be well.