DiRxReviews of dirxhealth.com

**They are NOT accredited with the National Association of Boards of Pharmacy.** I would give DiRx NO STARS if I could. I submitted and paid for a prescription then 3 weeks later they cancelled it stating that it was by my request (it wasn’t, I was just asking a status) and they couldn’t get the medication anyway. This was for a very common medication, not one that is difficult to obtain. I have called 3 times, nicely asking for my prescription back so that I can get my refill elsewhere. Each time the representative has disconnected the call as soon as I make my request. I have sent two emails as well and finally after weeks they responded but I still don’t have my prescription.

I had used DiRx for one prescription and I had refilled it once previously without an issue. This time, I placed the order, got confirmation that the order was received, and then didn't get a shipping notification. Over two weeks later, I am now out of the medication. I called customer service to see why I hadn't received it yet. They told me the med is out of stock and they have no idea when it will be back in stock. No one contacted me to let me know, which is incredibly frustrating, and in the meantime, I've wasted two weeks when I could have had my doctor call in a prescription to a local pharmacy. I expressed frustration on the call and they had no response and told me "to call a local pharmacy if it is an emergency." Although I'd love to receive my med in the mail for ease, this has actually made it more difficult and I will not be ordering from them again.

It took more than 30 days to get a response about them, filling our prescription by that time I had filled it at a local pharmacy. Review.

Just like some of the other recent reviews, I too have had a prescription pending for more than 3 weeks. After numerous attempts to contact customer care, I have given up as not a single response has been received. Not email nor text. I see they like to say they “tried to contact by phone” as their excuse. Well, ‘em somehow even in 2023, some of us do not have luxury to trustworthy cell service, hence the mail order prescription service due to rurality/disability combo as well as selecting the email preference for communication. These are not medications that should be randomly stopped as some of the more serious symptoms are terribly grim. This company has a duty to uphold and they are failing in dramatic fashion. If they are out of stock, missing information, no valid script, waiting on the patient, waiting on the doctor, waiting on a pack of rabid armadillos to vacate the entrance to the building, overworked, underpaid and understaffed it should not matter. Some attempt should be made to contact the patient instead of leaving them to ponder their existence and life’s story a little more each day and how to make a bottle with 5,4,3,2… pills remaining last until the new one arrives like some sort of island castaway with limited rations. Turns out, you can’t. Not when it’s been 4 days shy of a month since ordering and I think I might see the delivery off in the distance….but sent to Oregon instead of my California address. 🤦‍♂️

It took a considerable amount of time to get the prescription filled for my dog and when the medication showed up it was in capsule form rather than tablet form as written. Who give capsules to a dog?

I placed an order with this company for my antidepressant with more than three weeks' worth of medication before I ran out. The order has been pending for that whole time with no explanation for the hold up. I had to contact customer service in order to learn that the company is out of stock on my medication and is waiting for more supply from the manufacturer. There was no indication at the time I placed the order that the company was out of stock, and there was no status update or any communication whatsoever from the company. I've since run out of medication waiting for this irresponsible and careless company and am only glad this wasn't a lifesaving medication that I trusted them with. I seriously regret taking a chance on them, they've now inflicted actual damage on me as a result.

Oh, this company is so much the pits I can't even begin. They are the MOST idiotic, disorganized, and rude pharmacy I have ever come across.

It has been over a month since I've taken a medication that I am supposed to take daily; because of a "inventory issue" with one of DiRX's suppliers.. I definitely would not have switched to DiRX if I knew this is what I had to look forward to!!