DiRxReviews of dirxhealth.com

I ordered a 90 prescription of my medication in June. The order was not processed. I called DiRx in mid-July asking why my prescription was not processed. The customer service rep. was friendly and said she would look into it. The next day a 30-day prescription was filled for me and sent to me in a timely fashion. I'm happy that the prescription was finally filled but was unhappy it took so long, that I only received 30-days rather than the 90-days I ordered, and I never was told why the prescription wasn't filled the first time.

I selected to transfer my Rx's from a physical pharmacy close to my home to DiRx based of the pricing which I saw when I brought up my meds on the GOODRXGOLD website. After several phone calls and working out the hiccups, I was able to receive my meds in a timely manner, which I was grateful for. However, when the charges for these meds went thru my bank account, the pricing was higher and the cost savings didn't really work to my advantage.

My healthcare provide had to submit their required information/request multiple times.

it took several calls From me to get DIR to finally obtain the prescription. I was not happy the customer service.

In order to get this prescription filled I needed to call Dirx and explain that my pharmacy required them to call to get the prescription transferred. I was under the impression that this would be done automatically and the email assured me of this fact but it had not been done in a timely manner so that was frustrating. Ultimately I got it and it was $200 less than the pharmacy price so I am very happy.

The hardest part was getting you guys to call my pharmacy to get my prescription. I the end I had to make a call to my doctor and have them send the prescription to you. It was a real hassle but hopefully going forward it will be easier. You were by far cheaper than going through my Medicare Part D drug plan.

Ordering was easy. The estimated ship date was missed and I had to call to get it moving. Then it arrived soon after. I would use them again.

The only negative was poor communication between DIRX and my doctors office and I had to make a call to move the order along. Once the prescription was received at DIRX, it was processed, shipped and received in a very timely manner. I will continue doing business with DIRX.