DiRxReviews of dirxhealth.com

Bait and Switch! After signing up for the "All inclusive Annual Plan", was told by customer service that my medication (which was on their list of meds included in the Annual Plan) was "out of stock" and they did not know when it would be in. They suggested I seek another pharmacy for the item. I asked for a partial refund of the Annual Fee I had paid them to cover the cost of obtaining the meds they were supposed to supply. The Rep said they would not provide me with such a refund...

Slowest pharmacy in the world! Ordered December 19th still not received January 15th supposed to be here January 16th🙄, & your own auto-ship program for January 2nd still hasn't shipped & it's the 15th only 5 pills left for that... no way getting in time. You will consistently be out of medications using this pharmacy!!! Going to be out of 4 different meds for weeks now. They have also canceled two different orders because I guess they couldn't get the medications & just an email notification for that, week's later for them to figure out they can't fulfill, just a canceled order email received.

DIRX shipped my elderly mother an empty package. When I called to have it rectified, they said someone would call me back with an update. No one did. I got a notification it was being processed through normal processing. I called back the next day and said it needed to be expedited and I needed an update that it was being handled. Wanted and refused to comp a $15 expedite fee for their packaging error.

I switched to this for the price and plan which I thought was great. But I am not impressed with DiRx. I have had my prescriptions to be refilled for 4 days now. One has been for 6 days; they all are in pending. If you call or email you get the same answer, we have them, and they are pending, waiting to be filled. You ask if they would please fill and ship they tell you yes, but nothing happens. I have been out of my medication for a week now waiting on them to be filled. I did purchase the annual plan which I thought was great but now they have gone up on it in 2024 to 180.00 yearly from the 119.00 I paid still not a bad price for a year of refills. Holding new prescriptions for a week or so is unacceptable. I had one sent to Amazon, once they got it, I got a notification, I requested it be filled and got it the next day. What's the deal DiRx? It doesn't take a week to fill one's medication. Updated: After being told in a email it takes 1-3 days to process and ship this is day 8 still no meds, called again was told they are in process of moving their warehouse to a new location and maybe Monday couldn't promise. Update 2: Monday is federal holiday so no mail. Tuesday, I got email that all had been sent to shipping. Like everyone else I get packages threw mail and understand their status on packages. Pre-shipping was status for two days until I sent another email asking when they planned on taking my packages to post office to be scanned into system for a delivery date. So later that afternoon I checked again post office scanned at 3:00 pm. Why they hold your meds instead of shipping every day I don't know. I got them that following Saturday, all looked good, same meds as taking. So yeah, it takes about ten to fifteen days to get into system and get your meds. Why I don't know, it's a great service for people that really need it, but a real bad way of doing business. Update 3: Been using several months now. This service still does not let you know if there is a shortage with your medications, it stays in processing. It has been 3 weeks I have 3 prescriptions still in processing. This is medicine I really need. They tell you send to a local pharmacy to have filled. I paid for a service here for a year and I expect it to be fulfilled not send me elsewhere to spend more money. They are no longer offering the yearly saving plans now. Another bait and hook to get people interested, I guess. Leaving customers hanging needing medicine they depend on not good business. Telling them to go spend more money if they need them not good business. People on fixed income use this service and don't have extra funds just to drop anywhere. "Update 4" The service you pay for here is a waste of money. I have a new prescription from a Neurologist to help with memory lost among other medications that for 2 months now that have been canceled every time it comes around to be filled. You will have to wait at least 48 hrs. for a respond to an email and it is the same respond every time about being sorry for a delay or we are out of stock. It is funny how you can call around and everyone else seems to have the medicine. You pay for a service and don't get it has "SCAM" all over it. Walk away please, try Amazon's Rx-Pass it's cheaper and has better service I promise. I think it's time for this place to start giving people back the money they took from them since they can't do the service they have been paid for. You need important medication filled and see this service offered; keep scrolling, it may seem great for the first month or so, but after that you just a number. So, get in line and cross your fingers and hope your number is picked for the next refill lotto drawing.

You forgot about my last order, I said I needed one of them in 4 days, agent said yes, 2 day delivery, never happened

Funny how this company gets good reviews. My experience with them so far has been horrible. They have zero communication skills. I had a script order put on hold because they were out of stock of the medication. They never called/emailed/texted to let me know that the order was on hold. When I called 2 weeks later to find out what happened, the CSR told me that it was on hold but that he would release it. Another week goes by with zero communication. When I called back to see what was going on, I was told then that it was out of stock. I was told at this point that they would let me know when it was back in stock. I had to put an order through with another company to get it filled. No problem. I called back last week to see if it was back in stock. Guess what? It was and I was never notified. Horrible customer service. I am now looking for a dependable, communicative service. I won't be using them again.

The service was terrible, there were no contact between your customer service and your customer due to your unprofessional services. I will never use your services again .!!!!

It took 3 weeks to get my prescription delivered. When I first checked why I had not received it, I was told they were out of stock. However, nobody let me know that. I had to get my doctor to write a new prescription to a local pharmacy because I was running out. A total of 3 weeks later I did receive the medication I have to take daily.