directtoolsoutlet.comReviews of directtoolsoutlet.com

I purchased a ‘blemished’ Hart 20v cordless lopper kit from Direct Tools online. Upon arrival I noted that battery supplied would not take a charge (blinking red light on charger). Contacted Hart customer support and they said new battery would be sent out in a couple of weeks (still waiting). Will update if/when new battery arrives.

Ordered some saw blades and saw on April 30th 2024. Blades arrived a few weeks later with a note in the package saying the saw would be sent separately due to inventory issues. Called several times since then hearing promises they will send the saw right away and I would be getting a confirmation email. Never received the saw, never received an email. Time for small claims court? It's now early July.

Disappointing Customer Service Experience I have purchased from Direct Tools Factory Outlet a number of times and have not had a problem. I believe mostly due to buying items that are categorized as factory blemished tools. I purchased a Miter Saw Stand that was categorized reconditioned. Unfortunately with this purchase, my experience with their customer service has left much to be desired. The original Stand Delivered can in a broken box and was missing the required hardware to complete assembly. I raised an issue with Direct Tools Factory Outlet support and the staff's lack of attentiveness and professionalism was disappointing. I have encountered a disorganized and chaotic response with staff members seemingly more preoccupied blaming Ridgid than attending to some sort of workable solution. Despite my attempts to seek assistance, the response from the staff was indifferent and unhelpful. Furthermore, when I inquired about my order, I was met with a dismissive attitude from the representative, who seemed disinterested in addressing my questions or providing any meaningful assistance. This lack of engagement and willingness to assist customers was deeply concerning and reflected poorly on the store's commitment to customer satisfaction. The subpar customer service I experienced at Direct Tools Factory Outlet was a significant letdown. As a customer, I value understand that things happen. I sincerely hope that the management takes proactive steps to address these service issues and prioritize the training and development of their staff to ensure a more positive customer experience in the future.

Not a good experience for me. I tried using them to get a Ryobi leaf blower and battery that was a "factory blemish" and was sent an unusable item with the handle thread bolt stipped the plastic inside that held the other side of the bolt so I could not even insert the battery. I had to go through two reps repeating my entire problem and they never emailed the return shipping label but after contacting them again I received it. Then instead of replacing the blower as I asked, after they had my returned item for ten days, the just issued a refund instead so after about seventeen days I had no tool to do what I needed to do, even though when they received my blower they still had the item showing in stock. If you look them up in BBB you will see a lot of complaints so I wish I looked there before letting them waste my time and gasoline. Big thumbs down!

Prices reasonable but you are screwed if product defective. Direct Tools sent me a non functional Ryobi rotary tool that was described as having only cosmetic blemishes. Clearly it was more than blemishes, of which i saw none. It was likely returned by someone else due to it not working. I didn’t open it up and test it within 30 days and thus it requires going to Ryobi for service. Can’t return it even though i’ve never used it. The closest Ryobi service center is three hours away. I can ship it there at my expense. If I had spent about 15% more at amazon or at home depot i could have exchanged for another one for free. I won’t ever order from Direct Tools again, not worth the small savings.

Great products, great discounts snd better than average shipping speeds. I have had no problems and i am a great fan of Ryobi tools.

Placed an order for 2 garden tools. They notified me that it would take up to 20 days to process my order and another 1-2 weeks for delivery. I chose to cancel my order. After multiple emails and replies, they still have not refunded my money for 12 days. They kept saying that it would be in my account within 24-48 hours. I still have not received it. They are the worst business to order from. It has taken weeks to receive previous orders. And they always come banged up and packaged poorly.

Direct Tool used to be one of my favorite places to shop for tools. In the past year, I've noticed a steady decline in shipping speeds, to an ultimate point of waiting 8 business day for an order. When no updates were given about my most recent order, I called customer service (great representative- this review has no bearing on her), and I was told that the website should have been updated to say an 8 day MINIMUM, with orders taking up to 20 business days to ship. In today's day and age, with mass communication being widely available, web design that a child can manage, and constant access to communication tools, it is ridiculous to not inform customers about that long of a shipping issue. This leads me to the conclusion that management at Direct Tool has tanked, as indicated by the deceptive business practices. Years ago, I wasn't living in the best situation and had to essentially live in a house that was under constant repair and renovation. At my local Direct Tool store, the workers got personally invested in my projects, one regularly went out of his way to make tool suggestions (even going against sales if he thought I didn't need something) and would explain resources I could use to reduce project costs. I know Direct Tool has amazing employees because I've experienced it first hand. I am in disbelief that the company has sunk this low to take almost a month to ship orders and not be up front about it.