directtoolsoutlet.comReviews of directtoolsoutlet.com

I purchased a ‘blemished’ Hart 20v cordless lopper kit from Direct Tools online. Upon arrival I noted that battery supplied would not take a charge (blinking red light on charger). Contacted Hart customer support and they said new battery would be sent out in a couple of weeks (still waiting). Will update if/when new battery arrives.

Prices reasonable but you are screwed if product defective. Direct Tools sent me a non functional Ryobi rotary tool that was described as having only cosmetic blemishes. Clearly it was more than blemishes, of which i saw none. It was likely returned by someone else due to it not working. I didn’t open it up and test it within 30 days and thus it requires going to Ryobi for service. Can’t return it even though i’ve never used it. The closest Ryobi service center is three hours away. I can ship it there at my expense. If I had spent about 15% more at amazon or at home depot i could have exchanged for another one for free. I won’t ever order from Direct Tools again, not worth the small savings.