Direct Solar PowerReviews of directsolarpower.com

Response from Direct Solar PowerAug 13, 2025

Edit: That is exactly the price that you paid - $200 and no sales tax were applicable to order due to the state you are in - we've shared the proof of this multiple times and it is also visible on your invoice. The price you were comparing and referring to as a "quote" was the price in cart once our promotion sets changed. That is not applicable to your case as we do not modify pricing on previous orders and promotions change based on season (sometimes a discount is given on the product, sometimes on the shipping or sometimes none). The price you paid remained less expensive than if you would try to go to checkout and view the final price, which again we have shown proof for. We’re sorry to hear you feel this way. After reviewing your order history and our team’s communications with you, we’d like to clarify — as our representatives explained to you multiple times — prices shown in a shopping cart are not formal quotes. They do not include shipping or applicable taxes, which are calculated at checkout and clearly itemized before payment. You received your items at the agreed-upon price with Alex and within the stated timeframe. Regarding your request to return the products: as outlined in our return policy (available on our website), returns are subject to a restocking fee to cover inspection, repackaging, and related costs. While we make every effort to work with every customer equally and serve every customer with the items or services they desire, repeated threats of legal action is not something we accept. As a privately owned company, we reserve the right to decline future business from individuals who engage in such conduct. We also note that you’ve chosen to post this review under a placeholder name. We will not share your actual name publicly, as we respect your privacy and you seem to wish to remain private. We aim to treat every customer fairly, and we regret that this experience did not meet your expectations.

Response from Direct Solar PowerAug 13, 2025

Thank you for your detailed feedback, and we’re glad to hear you’re enjoying the performance of your mini split so far. We sincerely apologize for the issues you experienced with the delivery, panel configuration, and cable specifications. That’s not the level of service we aim to provide. At the time of this review, a member of our team has already reached out to you to discuss the situation and work on a resolution. Our goal is to make things right and ensure you have everything you need for your system to operate as intended, including on solar and battery power. We appreciate your patience and your recommendation despite these setbacks, and we’ll continue to work closely with you until all concerns are resolved.

Response from Direct Solar PowerJun 9, 2025

Robert, we take this sort of situation very seriously and want to provide clarity for anyone reading this. This order was placed directly through our online website using a valid payment method, and our system (Shopify) marked it as Low Risk for fraud. There were no red flags or alerts at the time of purchase neither from our systems nor from you directly. We fulfilled and shipped the order promptly to the exact address which was entered at checkout, and even provided status updates to the email on file. On the morning of delivery—at exactly 8:32 AM—you called to request an address change while the package was already loaded on the UPS vehicle and out for delivery. We immediately contacted UPS to attempt a re-route, but due to the tight timeline, they were unable to intercept it. During that call, there was no mention of a stolen card or fraud—only that your coworker placed the order and that he may have listed the incorrect shipping address once placing the order. At no point prior to during the order process did you notify us that the card used was fraudulently used. We have full records of all communication— including both via phone and emails. We are currently responding to the chargeback you submitted with full documentation, including fraud analysis, shipping details, and all communication records. We want to be as transparent as possible to ensure this situation gets resolved promptly and fairly for both parties. Our team has personally reached out to better understand your side of the situation and see what we can do to work towards a mutually beneficial resolution. This situation followed an unusual set of circumstances, but we strive to serve every customer with transparency, integrity, and a commitment to quick and fair resolution.