We are an online retailer passionate about fire pits.We started Direct Fire Pits with a simple mission, to offer the best quality products in the industry, provide the best prices on all your fire pit needs and give superior customer service.We have managed to build up a reputable establishment online, thanks to our amazing team. We aim to grow our business more and more, offering our customers the best of products and services out there.
Direct Fire Pits (directfirepits.com) has 21 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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vincenza
Do not try to buy from them. I placed an order for a square 36” fire pit kit in January and I February they said they’re out of stock and won’t be getting any soon. I replied back to them that I can wait never got a response. 2 week later they increased the price by $300 online. Don’t buy from them they’re trying to up their prices to take advantage of supply and demand.
emily
You had no problem taking my order and money but I have had no communication after that. Where is my order?
Monie
I purchased the surround face cover not knowing that all that it was and the company WOULD NOT give me a refund. I never opened the box at all. So ne careful ordering from this company.
james P.
It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!
Boyd C.
I made a call to verify my order and the gentleman was so nice. And I will review my order as soon as I receive it. But so far I'm very pleased with the service.
Jeff F.
They were extremely helpful with my questions over the phone. The ordering process was seamless and the product arrived before originally expected. Packaging was thorough which is important for gas burner products. Buy with confidence.
David
After confirming that the firepit we wanted was in stock and available for immediate shipment, we placed our order. After waiting several weeks we never received and cancelled our order. We also ordered the matching cover that shipped immediately. Unfortunately we can't use this and firepit direct won't take it back because it's beyond 30 days!
Botto
I bought a fire pit Sat Jan 8th. I’ve tried to contact you numerous times via email, phone and text. I haven’t gotten a response. I would like to add a face plate but at this point in thinking about canceling my order and going elsewhere. You took my payment immediately and then disappeared. Very suspicious and I’m NOT a happy customer.
