Direct Fire PitsReviews of directfirepits.com

Excellent customer service.

I ordered a few samples and then ordered my firepit glass. Both the sample and the full order were exactly as ordered and quickly processed. I also appreciated the email updates.

Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!

During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.

Can't say a bad thing about direct fire pits. We ordered a natural gas fireplace instead of a propane system. They worked with us to swap out the heads. We were so worried we would have to buy a whole new unit, but it was super easy. Customer support is really trustworthy and responsive.

I made a call to verify my order and the gentleman was so nice. And I will review my order as soon as I receive it. But so far I'm very pleased with the service.

They were extremely helpful with my questions over the phone. The ordering process was seamless and the product arrived before originally expected. Packaging was thorough which is important for gas burner products. Buy with confidence.

Great price and high quality items