Direct Energy is a North American retailer of energy and energy services.
Direct Energy (directenergy.com) has 150 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Doug M.
This happened many years ago. Signed a contract with these guys and tried to renew it illegally. Owed me over $400 and wouldn't pay. I actually had to contact my member of Parliament wo put me in touch with the Minister of Energy for Canada. Finally got my money back. These guys are liars and criminals!
CM
Avoid, I’m being billed by Direct Energy on a house I don't even own and the refuse to update the contact details after numerous request since April. They just keep billing me and I didn’t eventually set up or request the service. Avoid them
Doug M.
In 2020, Direct Energy refunded my deposit because I canceled my service agreement with them in good faith. I acquired the agreement while shopping at Sam's Club in the Houston, TX area. The rates in the agreement were 20-40% higher than they showed me at the Sam's Club. It is my understanding that such pricing practices are known as bait and switch. Direct Energy decided that they wanted the deposit refund back. When I refused to repay the refundable deposit, Direct Energy reported their error to the 3 credit bureaus, negatively impacting my credit during the pandemic and continues to do so today. In my opinion, Direct Energy did not deal with me honestly. I thought they were trustworthy because they were selling their product in Sam's Club, of which I am a long-time loyal member. I made Sam's Club aware of the misleading practices of Direct Energy to no avail, as Direct Energy continues to sell energy deals in 2023 in the Sam's Club in Friendswood, TX.
Tik T.
They are crooks. They just sent a $850 bill for natural gas! I'm one person in the house, who goes to work. And they do not care, they basically tell you to go screw yourself and hangup. Avoid!
Dennis
I was called and notified by these robbers that I would be charged a $295 cancellation fee. Well, we’ll see about that. I switched to TXU because I could never connect to the Direct Energy app due to their terrible platform. This after I finally connected and spoke to the highest level of their tech department; and they were unable to remedy the situation. There are other electric utilities that serve TX. IF YOU’RE SMART, stay away from Direct Energy.
Lois G.
Promised us the proverbial ‘moon and stars - that our bill will be slashed in half of what we paid with another company LIES! Talked with a ‘supervisor’ after a long time with the salesman to no avail. Our bill wasn’t slashed in half. Now we got out but won’t get any $$ back because we ‘signed a contract’. Yeah! Right! At a kiosk? And we couldn’t even see the contract as it was on his phone! The guy had a kiosk at our local Walmart!! NEVER NEVER buy anything at a kiosk!! Husbands! Listen to your wives!!!
Mary M.
Thieves and crooks. Have stolen hundreds of dollars from me in both money and time. Waited on hold for hours to finally give up. Horrible company, avoid!
Pete F.
I moved residence within the same city, I was on a fixed term contract. When they moved my services they did not hook up both gas and power. Cancelled my contract and put me on a floating very high rate. After 3 months I phoned. They said there is nothing they could do for the mix up.. signed another contract.. three months down the road was back charged 3 months and told it was because I wasn’t on contract again.. was told several several times I would get a call beck. Never did. I spent months..so many hours on the phone trying to get things resolved. Would tell people.. 100% stay away from this company!
