Kat M.
NEVER BUYING ANYTHING FROM DIRECTDEALS.COM AGAIN
Update: I filed a dispute with PayPal and within hours, they issued me a full refund. I forwarded them the many, many emails to and from DirectDeals with Ankush, where he was just telling me I had to wait for a "solution", and meanwhile my Quicken subscription expired days ago. After I received the refund from PayPal, Ankush from Direct Deals emailed AND called me, telling me that I should wait for a solution, as he had told me. He also said in his email, and I quote, "Please note that we had already processed a full refund for your order from our side", which is absolutely hilarious because PayPal would have known if a refund had already been issued. And my final note on this matter: I find it a little unsettling that an American company owned by a disabled veteran would outsource customer service to another country. I was really surprised by that. As with any American company that does this, it is to pay customer service reps a lot less money. I just assumed an American veteran would hire American reps - my mistake. This does not mean that some people haven't had good experiences with this company, but for me personally, I think it was way too much DRAMA. I purchased Quicken Starter on this website because it was about $1.50 less than other websites, like Walmart. This turned out to be a very BAD decision for me. I didn't realize that I had purchased a subscription that was labeled "for new user only" - and I've been using Quicken for many years and am not a new user. When I entered the activation code into Quicken, I got the message telling me it was a "new user only" code. I immediately contacted DirectDeals.com, and I also emailed the company that sent me the code, Synnex, asking for either a new code OR a refund. I sent both companies a screenshot of the code entered into Quicken and Quicken's response that I could not use it. I made the mistake admittedly, but if it's not possible to give me another code, please just give me a refund so I can buy a subscription at Walmart or Best Buy, which of course in hindsight, I should have done in the first place. I have received nothing but the runaround from DirectDeals.com. I have sent emails several times asking for status, they respond 6 - 8 hours later that they are "working on it". They told me to give them at least "1-2 business days", which I have - and still they tell me that I have to wait. Of course now, my Quicken subscription has expired and DirectDeals.com is in the wind. This is just so completely unacceptable. I made the purchase on PayPal so I'm just going to file a dispute with PayPal and hope they can get my money back. My advice to people is to just stick to companies you know, that you have purchased from in the past without issues. I know that sh*t happens now and again, but there's really no excuse for just not giving me a refund when I asked the first time. It shouldn't take several days to know if they can send me another code or not.
Response from DirectDeals, LLCJun 18, 2025
We are deeply disappointed by the tone and implications of your review, particularly the racially charged comment about our customer service staff. It is offensive and inappropriate to assume that because someone has an Indian name or accent, they are being exploited or underpaid. That assumption is not only false, it reflects a harmful and outdated bias that has no place in any legitimate customer concern. DirectDeals is a fair and ethical business. We value every member of our global team and compensate all employees competitively, regardless of their country of origin or the language they speak. To insinuate otherwise based solely on an employee’s name or accent is discriminatory and unjustified. Now, let’s be clear about the facts: the issue you encountered was 100% the result of your own error. You knowingly purchased a "new user" Quicken subscription. This was plainly disclosed in the product listing as well as the Product Title. Despite this, and despite your error falling outside the scope of our refund policy, we still issued you a full refund as a gesture of goodwill. What we do not understand, and frankly do not accept, is how a business that went out of its way to correct your mistake — and absorbed the cost of your error — deserves to be publicly ridiculed and smeared. That is not feedback. That is retaliation. We stand by our team, our integrity, and our commitment to doing what’s right — even when we don’t have to. But we will not stay silent in the face of prejudice or misinformation.