kendra
I did all the work just to get denied
I did all the work just to get denied. There should be pre approval before making people send all their information and sign documents. Plus I received text messages every hour and when I responded it told me y’all were closed. It was very annoying
Response from Direct Cash, LLCSep 12, 2023
Kendra, thank you for taking the time to share your experience with us. We take customer service and satisfaction very seriously and we apologize that you had a negative experience with our company. To address your comment in regards to your denial. We provide a pre-approval based on the information provided on your application. We will then need to get additional information once we speak to you and it will need to pass through an underwriting process. Unfortunately, underwriting was not able to move forward at this time. We are committed to continuously improving our processes and finding solutions that work for both parties and will work towards making it a better experience to communicate via text during business hours. In future, please know that you can always reach out at 1-888-554-8217 for questions or concerns.