Ashley M.
Well I applied with them and was…
Well I applied with them and was automatically denied don't know how, it's something to do with splash cash I'm guessing they are the same company now I spoke with someone that was fixing it and I got approved I signed the loan agreement and when the money was in my account they took it right out. So I called back spoke with someone name Nicole she said that they was still waiting to hear back from the underlined department which this has been over 4 days like I don't know what's going on with they company but what was done to me was not right. So I'm still waiting to see why this happened. They told me they did not accept my bank at first that's why splash cash didn't accept me
Response from Direct Cash, LLCSep 18, 2023
Hello Ashley, thank you for taking the time to share your experience with us. We take customer service and satisfaction very seriously and we apologize that you had a negative experience with our company. To address your comment in regards to your denial. We provide a pre-approval based on the information provided on your application. We will then need to get additional information once we speak to you and it will need to pass through an underwriting process. Unfortunately, underwriting was not able to move forward at this time. We are committed to continuously improving our processes and finding solutions that work for both parties and will work towards making it a better experience. In future, please know that you can always reach out to a loan officer at 1-888-554-8217 for questions or concerns.