Direct Auto InsuranceReviews of directauto.com

Terrible company, stay away! I paid for my policy in full and then a month later they charged me an additional $250 for coverages I did not request without communicating it. I only noticed my credit card statement. Also, terrible customer service.

My name is Valerie Howard and have been waiting on an estimate for the damage to my car so I can put her in the shop. Since February 25, 2025! I am a night shift nurse but I have asked for messages to be left. I have been to the Waco office and the ladies there are so embarrassed that my adjuster can’t even give me a phone call. She was sitting at her desk on Microsoft Teams and told Ms. Linda that she was putting us on speaker. She immediately yelled back didn’t I just tell you I am busy with another client. I have sent pictures and videos of damage through texts and several emails! I’m so sorry to hear that you have been experiencing this issue also! There isn’t any excuse for bad service . They renewed my policy and I never received any notice from them that I would not be receiving anything

Direct Auto Insurance is hands down one of the most unethical and predatory insurance companies I’ve ever dealt with. They have a policy that no other insurer I’ve worked with enforces — they upcharge customers based on who they live with, not who actually drives the vehicle. It’s a dishonest and profit-driven tactic that punishes paying customers for things completely unrelated to their driving risk. What makes it worse is how they intentionally delay taking action when you try to provide the documentation they request. They give the impression that if you do your part, your policy will be corrected — but it absolutely won’t. They drag their feet, avoid processing requests, and make the situation worse. Customer service is just as bad. When I tried to escalate the issue to a manager, I was flat-out denied, even though Direct Auto was attempting to add hundreds of dollars to my monthly payment. Refusing escalation when people’s real financial situations are at stake is unacceptable and unprofessional. This company plays with people’s lives and budgets for profit, and the lack of transparency, accountability, and basic ethics is alarming. I would not recommend Direct Auto Insurance to anyone who wants fair treatment or honest business practices.

Horrible company, they took out an extra payment, couldnt tell me why, and then refused to refund me the money. Charged me $28.00 more a month that I was quoted, cant tell me why again. This place is nothing but a theft ring using a insurance company front. Do yourself a favor and DO NOT USE THIS COMPANY!!!!

My wife has an accident on 10/31/25. We have no means on the app to get status, the person who is estimat the damage and is non responsive Andrew Kilby. Am I being scammer?

This company will rob you if you terminate early. You can't talk to anyone about it and they will transfer you off to another agent if they can't complete the task which none of them are capable of. I suggest running as far away as you can. I hope this company goes under. If they treat their customers, the way they treat their employees I feel bad for them. Place is a joke!!!

I just want to report my bad experience with Direct Auto Insurance, the parent insurance to National General Insurance. I bought insurance for two cars and two drivers: my son and myself for a 6-month premium payment of $1721.00. On 10/15/2025, I found out that my insurance was canceled on 10/01/2025. I called the insurance, and I was told that there are missing documents I need to submit to the insurance to be reinstated. I provided the required documents (a photocopy of my son’s driver license and proof of previous insurance); however, I still can’t have my insurance reinstated unless I pay $1441.00 extra because they claimed that they had sent me an e-mail asking for those documents and that the deadline of 45 days has passed. I am a refugee, and I don’t speak English, they may have sent such request, but my brother couldn’t find such request in my e-mail. Even if their policy is 45 days, this is not a GOD sent order, but rather it is a human policy that can be broken according to customers and their excuses. The bottom line is that I requested that my complaint be escalated to the boss to make a solution either to return half of the $1721 for the time that is left after canceling the insurance or reinstating the insurance for the rest of the 6-month contract. The company refused either of these solutions. This is a rip-off and steal from customers. Now, I don’t want any return. May he spend it on his health and his family’s health. I only want everyone to know my ordeal with this thief company. Everybody, be aware of this rip off, never purchase insurance online. Thank you, ML

My granddaughter had a car insurance policy with Direct Auto Insurance, and she was involved in a car accident. She was not at fault, and the other driver who was at fault, had Allstate insurance. At the time we were unaware that Direct Auto was Allstate's little brother, but it now makes sense by her unfair treatment. She had her car repaired at a Direct Auto recommended repair shop. A few days before the repairs were complete the repair shop informed her that a $345.69 supplemental check from Direct Auto Insurance would be sent to her home address. Direct Auto confirmed the check was sent, but it did not arrive before repairs were completed so she Paid the $345.69 upfront. The first few weeks after the repairs she contacted Direct about the check and they would tell her it was sent to her address. After a month when she called, they started mocking her with laughter saying they didn’t owe her any money. This is plain and simple white-collar robbery on a young lady just starting out in life. It’s a shame at such a young age she must experience such pure corporate thuggery. “Hey Direct Auto Insurance of Fort Lauderdale, you know that you owe a young lady with the initials NH a $345.69 supplemental check”. Her car was repaired by ACC in Margate around Sept 5th. Poor young lady is learning sometimes you lose $$$ when you do business with unscrupulous companies. Pay her Please!!!