Direct Auto InsuranceReviews of directauto.com

We took out a policy last Thursday. The price is good but they are saying we missed one page to sign, I can’t log into there app even though everything is correct. Now they are saying if it’s not signed by Friday they will cancel our policy???? What in the h$$$!!! This is a nightmare! I am currently on hold and have been for an hour.

If I could give this place a 0 I would. One of the worst experiences of my life. My husband and I overpaid our insurance early. At the time the were updating their system without notifying their customers. I paid on the feb.6 it posted on Feb 9. They are still saying we owe them money. The bill was not due until the 2-13. They said they received the overpayment. But unless the system updates by 2-27. They are cancelling our insurance. Huh???!! And the agent and the customer service rep is so rude!!! This was the worst mistake of our life!!! Save yourself a headache!!! Don't use them for insurance!!!

If you hold an insurance policy with this company just know if your at fault for accident this company will do everything they can to avoid covering the policy limits. They will force the victims attorney to file lawsuit against you and will refuse to communicate with the opposing party attorney making it twice as hard for you as policy holder. I had a car wreck with a direct auto insurance policy holder. Direct auto claims adjuster and the claims department refused to communicate at all with my attorneys or the court lawsuits had to be filed against the driver of the car multiple court dates and still no response from direct auto insurance trust when I tell you, you should definitely go to another insurance company because they will not help you when you get into a car wreck. Almost 2 years since the accident and it’s still being dragged out by direct auto. Future reference for all Illinois residence report all of your issues to the Attorney General’s office and the Better Business Bureau as they handle all corporate and company fraud and formal complaints to launch investigation.

They are horrible!!!! They charge too much. One agency lied and took two payment's which was $800. They won’t fix your car if someone hits you and will ignore you and your claim. Don’t waste your money or time. It’s just price gouging!! I hope they get shut down.

It takes forever to reach a live representative. Utterly ridiculous.

I contacted Advance Auto Insurance to add a second vehicle and my wife as a driver. The setup link their representative sent created a new policy instead of updating the existing one, resulting in me being billed twice for the same vehicle. Despite multiple calls and written complaints, the issue was ignored, and I was still required to pay the balance on the “duplicate” policy. I would not recommend this company due to poor customer service and billing practices.

I made my payment on time while making the payment online. It said my payment was declined, but it wasn’t declined because it came out of my bank account and I received an email from Direct Auto saying thank you for your payment. Then I received an email the next day saying that my auto policy has been canceled for nonpayment, I called and advised them of the issue. The lady was supposed to call me back after she reached out to the underwriter she never called me back so I called back spoke to a gentleman who apologize said they’re having issues with their website the very next morning at 1 AM. I received an email once again stating that my policy has been canceled when I spoke to the gentleman earlier, I did receive a different email stating that my policy has been reinstated. I have proof that my payment was made and an email from Direct Auto and I’m still having issues that is the last thing that I need is for my drivers license to be suspended when I make my payments on time, I am definitely looking for another auto insurance company. This is a mistake that I can’t afford for them to screw Up. I also filed a complaint with the BBB and the FTC and I know both of them do reach out when you file complaints on a company.

This is the worse insurance company I have ever dealt with in my life. It’s horrible. Just because it’s cheaper don’t make it better or just as good as the others. You get what you pay for, remember that! Had a minor accident back in Sept of 2025, my suv is still in the shop waiting on payment from the Insurance company and now it’s Feb 2026. The adjuster is from another state, doesn’t care, won’t answer the phone or return phone calls, emails etc. If you have ever seen the commercials titled “halfway there insurance” with Keegan Michael Key and Danny McBride, this company is exactly that! They want your money and don’t care about your issues. I have talked to supervisors repeatedly, went into one of the local stores here in Alabama, they flat out told me they couldn’t help me. They even claimed they didn’t have a phone number they could give me to get an actual person on the phone. This has been an absolute nightmare and soon as this is over I’m changing insurance right away. Never had these issues with Geico. Stay away! You’ll regret it if you need them! They seriously don’t care about you or whether or not your car gets fixed! Scam scam scam!