Direct Auto InsuranceReviews of directauto.com

I am writing to formally make a complaint due to unauthorized charges of $2,109.69 that was withdrawn from my bank account by Direct Auto Insurance under National General. When I initially set up my auto insurance policy over the phone with your agent, I provided all requested information and was quoted a monthly premium of $389.00. At no point during the enrollment process was I informed that additional documentation from the county where I first received my driver’s license would be required or that my premium could significantly increase if such documentation was not provided. Approximately 28 days after the policy began, I received a notification from my bank that $2,109.69 had been deducted from my account. When I contacted customer service, I was informed that the premium increased because proof regarding my original driver’s license—issued outside the country—was required. I was also advised that I had only two days to submit this documentation or my insurance premium would increase again. This requirement was never disclosed by the agent during the policy setup. Had I been informed of this condition or the possibility of such a drastic premium change, I would not have agreed to move forward with the policy. I switched insurers based on the quoted premium, and the unexpected withdrawal of over $2,000 from my account without clear prior notice is unacceptable.This situation has caused significant financial hardship and appears to be a failure to properly disclose policy requirements during the sales process. This company needs to be investigated promptly!!

⭐ One Star I requested to cancel my policy on Feb 9, but it wasn’t processed. After 11 months of very high premiums, I canceled a month early and was charged $58.88, which is unfair. Not recommended.

Run as fast as you can- I finally canceled this morning. We had an accident in December. Due to local tow companies not answering Directs calls we sat on the side of the road almost 4 hours before giving up on the free towing. When I called local tow companies to ask why they weren’t helping, they told me because it’s hard getting Direct to pay them. The agents we had helping at the time spoke broken English which made it even harder to understand what help we were getting. We never spoke to an American. This was a couple days before Christmas. We sat in the cold for HOURS. We had been told we had rental reimbursement which we did not. It was all a NIGHTMARE. Today I checked Allstate and was able to get a cheaper price WITH towing & rental reimbursement. Just make the switch asap to avoid all the trouble that’s ahead of you. And yes Allstate owns Direct. But with Direct you get the lower end of the chain. Kind of like comparing Dollar Tree to Target.

I called and waited on speaking with a person for 45 min, then was transfered to a Florida agent ( despite initially entering my zip code ) and waited 30 minutes for that agent. Then after giving all of my information, disconnected! Call back and opted for an agent to me back, waited and after an hour of waiting, called back, waited another 30 minutes and finally spoke to an agent( with terrible reception and language barrier, speaking English) finally was able to insure my new car! What a cluster xxxx!! I am leaving Direct, directly and advise other to stay away. Imagine trying to submit a claim, but that can be said for all insurance companies! They are all theives and they are so proud to be.

Worst insurance company I've ever dealt with the customer service is horrible they don't seem to care about their customers

If I could give these people 0 stars I would. They are AWFUL. They do not help the customer AT ALL they don't care they just want their payment. They wouldn't even move my payment back 4 DAYS. 4. Without hitting me with two separate fees. They are telling me i'm going to get 3 different fees to cancel with them. DO NOT USE DIRECT AUTO INSURANCE !!!!!!!!

I would give them a zero Bought policy online then said there was an error. Took money from my bank and no policy. Been on phone 3 hours sounds like BIG scam. I recorded conversation 3 reps confirming payment but no policy was generated. Last guy Elijah also confirmed then wanted my cc again. Then came back said there was no payment. I told him Ive been recording the conversation and he hung up. So now I still dont have my money or a policy.

I started my policy on January 20 and submitted all required documentation the same day. I received confirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.