Direct Auto InsuranceReviews of directauto.com

I wish I could give negative stars. When ESurance transitioned out of the game I ended up with them as my policy holder because I was too busy to shop around. I regret this deeply. Completely on me. I was in school and just focusing on getting my education. I paid $285 a month despite having excellent credit, zero accidents, never missing a payment, etc. I just bought a second car for our family and had time over spring break to shop around. I got TWO CARS covered through Progressive, plus renters insurance. I am saving $50 a month for TWO cars to be covered. Plus saving $25 a month on renters insurance that I had through Lemonade. Absolutely insane to me that I allowed myself to get scammed by these slimeballs. They tried to give me a hard time that my wife “knows” about this policy being cancelled. Despite her not being a title holder, not paying the bill, etc. The guy actually raised his voice that she was going to get in trouble when she was pulled over with no insurance. Excuse me? Wtf. I never said I was driving without insurance. You could theoretically see through DMV that I already have another policy you POS. Do not use this company unless you wanna deal with slimeballs who will take advantage of you financially. Smh.

I have been a faithful loyal customer for 9 years and without notice they cancel me I paid 178.00 a month just paid it March 15 and today they cancel my policy the person who took the call was rude and very disrespectful unprofessional did not appreciate it at all I work in customer service everyday so yeah not playing them games with this person I don’t understand why they have a job talking to people like that I’m like excuse me stated will not get my money back and stated supervisor will back them up well good for them I DO NOT RECOMMEND THIS COMPANY AT ALL, CALL AT YOUR OWN RISK This company deserves 0 stars 👎

WORST INSURANCE. Waited from 8am to 1pm (5 hours) for roadside assistance. The first ETA starting at 8am was 40 minutes. Everytime I called to see if they were still even coming they just kept saying.. “yeah they are on the way they’ll be there in half an hour. When I ask whats going on they say “not sure no specific reason” After calling multiple times and hearing “be there in half an hour” over and over I eventually lost hope and just smashed out my window on the fifth hour of waiting. Worst company ever. Support doesn’t care one bit. Doesn’t help. Won’t give information or communicate. They Will tell you they’re 20 minutes away for 5 hours straight. Than when you complain they don’t care…. completely fine and unphased and maybe even proud of how awful they are as a company.

Ghetto business practices and a scam. Charge me 185 for a 2011 with perfect driving history. I now pay 69 with progressive. Can never talk to anyone about your policy. They aren't open when they say their hours of operations are. Terrible terrible rathole of a business!

Beware!!!! Awful service! I don’t speak injun and it takes 2 hours to get someone on the phone to file a claim. Added a vehicle for liability and get billed for collision for 4 months straight after calling and requesting to change.

Let me tell the world about this company the fact i was given a low price to start insurance with this company drop my previous company to join this Scam company is unbelievable 1st off they said if I got the drive dynamic my insurance was low and for them to raise my car insurance in a week is Ridiculous ask me for my health Insurance cards sent them and then the system didnt reveal it...Was hung up on 3times trying to find out this information was outrageous then I did get a young lady who did everything to keep my price Yolianna was so professional then I was told that I needed a letter from my health Insurance stating coverage if there was a accident wait a min..From 1 extreme to next not to give me the price I was told from jump this company is locked in with several companies as well they ask for declaration letter from last company to determine how much ur going to pay and at the end the really bullshit u for the sign up money why is Nobody watching these insurance companies and they charge whatever they want..Im looking for another insurance company ...My car insurance is just as much as my car note.🤯😈🤬

I called today to cancel coverage on 1 of my 3 vehicles because im putting it in storage, and even tho im canceling 9 days before the bill is due, I have to pay for this month on that car and the car won't be covered anymore. No other insurance has ever done that to me. I would definitely not suggest getting this insurance. It's safe auto, just renamed.

Direct auto insurance is a very bad insurance. After I reported a car accident and waited for two weeks they suddenly denied the claim and canceled my insurance. Don't get Direct auto insurance.