Direct Auto InsuranceReviews of directauto.com

I used this company for over a year. When I finally needed them they hung up on me..

Terrible customer service with claims. Good luck reaching any manager or even switching adjusters. The adjuster Jennifer Toner is rude and does not help at all. She wouldn’t even listen to my side of the story and just focused on the video. Can’t even submit claims without it being a headache. They don’t answer emails or messages and you have to be the one to get updated on your own claims. The app doesn’t tell you anything. Tried to do a dispute with her and she dismissed it because she got mad that I questioned her decision. They do everything to help the other party and even defends them to your face. Nevermind that I’m the one insured with them and not the other party.

THIS COMPANY IS THE WORST IF I CAN GIVE THEM A ZERO STAR I WOULD IF YOUR THINKING OF CAR INSURANCE DON'T PICK DIRECT AUTO THEY WILL NOT FIX YOUR CAR AND THEY WILL FINE ANY EXCUSE NOT TO FIX YOUR CAR PLEASE DONT DO IT THEY'RE A SCAM!!!!!

This is the most ridiculous scam company I’ve ever dealt with. I tried over and over to add a car to my policy and it was locked so after five attempts I had to change my coverage because my car was being delivered, and I had to have insurance on it and didn’t want to have two insurance policies with my whole family on it. Once I canceled that they still charge me a cancellation fee even though they could not do their own job. Then they apparently didn’t cancel it on April 18 like I had asked them to do and I had to call back again and have them do it over the phone. They told me they could’ve fronted some sort of proof of insurance, but no one told me that over the phone or in the chat I did not want to have to change my insurance, but they literally gave me no choice and now I have to pay. These people are criminals. They are incompetent. It is a disgusting company.

Hello my name is Mitchell and I was hit by one of there insured motorist. Might i say what a hassle this insurance company is truthfully are monkey puppets. Don't know what there doing at all. I thought things where good in the beginning of this cause things where going good paided me my first half fairly quickly. But truthfully that's when the headache started. All I have been doing is what they ask and still no responses sent an appraiser out that know one knew had to look at truck this also had to be done at a shop and the shop didn't even know. So now im coming out of own pocket to fix my truck cause I told from the very beginning I use my truck for everyday it doesn't get a day till it breaks down obviously. But from the accident the trucks proformance is progressively getting worse and I call and this jack apes send to a voicemail like what good that gonna do or I gotta speak to sweet old lady some person that speak great English or can't even understand. All im saying probably the worse if not most monkey puppet operated insurance company I've ever dealt with dont even deal with them just call your insurance from start or attorney and just lay the hammer down. Hope they dont do this to some they can't stand for themselves.

They make a mistake on my policy and admit it but I pay for it. Customer service is horrible!

Refuses to work with us even tho we can't supply proof we moved within 30 days. We couldn't supply that proof till 45 days. So they charged us another months premium even tho we had already canceled. They also didn't tell us till after they automatically drafted our money for that additional month, that we could have easily submitted a simple form and the whole problem could have been avoided. We were happy to work with them, we have been good customers. We just didn't have the docs within 30 days "they required", which isn't state law by the way. We have never had this problem with any other auto insurance company. They have made it so hard to cancel our policy. Then they charged us more even tho we we already canceled, they require PROOF we moved. I could easily prove we had insurance coverage. We just didn't have a rental agreement or a garbage bill cuz we were living with friends till we could get an apartment, and we had to await till we received our first pay stub. Which we submitted immediately, but they refused to give us our money back. Crazy!

Started off we got quoted for a decent price actually the cheapest quote I had got and I looked around multiple people before finding them and the first bill was almost double what I was originally quoted. When we called them to find out the reason it was because my mother who has never owned a driver's license had a bad record which was not true and they said I would need to take it up with the DMV. After almost $20 spent for a certified driving record and some running and calling around. I got a copy of her clean non existent record emailed it to their email and got no reply, so I called to see if they had gotten my email and they had and it was under review. Been probably two weeks or so and we called them today to find out nothing has been done. These people feel like they are trying to scam or something else is going on because no other insurance companies have treated us this way.