Direct2DriveReviews of direct2drive.com

I purchased a game which failed to download the first SIX times I tried. Once the file was on my computer, it failed to open. I used all of their online customer support suggestions and after literal hours and hours of trying, it still is reading as an error message. I'm very familiar with computers and know that my computer is compatible with the software. I contacted the company, to no avail. I also researched a phone number (which was EXTREMELY hard to comeby) and left a message, also to no avail. I stated that I either wanted help or a refund (either would be acceptable, preferably a refund at this point). I am beyond disappointed and plan on contacting BBB as soon as I can. I find it highly unacceptable to have such a low level of service. I consider it fraud and plan on taking full action. I do not suggest using them to ANYONE.

After ordering a game I installed and tried to play. The game would not run at all with only a black screen and eventually erroring out each time I tried. I contacted support and was informed that they will not help after activation. From here I went to the game publisher and searched for solutions to the issue on the internet. After searching I came to find out that this game has a ton of known issues with both Windows Vista and Windows 7 with many people never able to run the game. I have tried to get this game to run for several days now and have had no success. Games with known issues on current operating systems should not be sold without warnings of some sort. I have contacted customer support at Direct2Drive several times asking for refunds as the game is not playable and have had no success. The best they have done is direct me to forums on the internet to look for solutions. It is completely unacceptable to sell games that cannot be played on current systems. I would have no issue if a warning was listed prior to purchase, bu there was nothing. I shouldn't have to search the internet before buying a game to see if I can run this on Windows.

Bought one game - everything went OK. Few days after, tried to buy another one. Failed at entering phone number for check-up. Why? It didn't recognize area code. OK, I contacted support. After 16 hours they replied that issue has been solved and account reset. OK. Added game, click "checkout", enter CCV2 number... just to see that "telephone-checkup-thing" has not been fully reset and I cannot pay/buy. I didn't close case in first place, so I added comment describing what has happened. Today is third day from then... No reply. Well, if they need 3 days to allow you to buy, how many days they need to solve problems you might have with games? 26.06.2010 EDIT: Thanks for reminding me to update... After I had wrote here about my experience with D2D CS (CC of it was mailed to support@d2d) I was contacted by Customer Service Senior Manager. This was the answer: "I apologize that you were inconvenienced. I have made sure you can purchase at this time. Please note that Arma Gold has been removed from our site per the publisher's request." At the end, I hadn't bought what I wanted. End of story. EDIT2: I forgot about ticket. Here it is: 2833-8390000

I have bought around 7-10 games from direct2drive. Almost invariably somethings goes wrong and requires multiple 3 hour downloads, updates, and fiddling. Some games simply will not work. THERE IS NO SUPPORT BEYOND AUTO RESPONSES FOR BASIC PROBLEMS. THEY WILL NOT HELP OR REFUND YOU. So get off your chair and go buy the game at a store. These people are criminals. It is unbelievable that they can do this to us.

They had a sale, but when I tried to use paypal I got a server error. Paypal worked everywhere else. They just gave me the runaround untill the sale was over. I finally got the very well hidden phone number (714-460-6700) called and they said (shocked) they can't do service over the phone. Now over a month later the managers are still playing stupid eventhough I provided the actual page for each step of the proccess. They did offer a $20 credit but thats $74.70 short of the sale price.

After 3 days from the initial ticket request direct2drive said that my hardrive was formatted fat32 and not NTFS - this was why I could not download and therefore must reformat - instructions for this require a windows CD which I do not have. I requested a refund for this. They stated that a refund could not be done, nor would store credit be provided (something one service tech offered and I agreed to and then was later rescinded by a supervisor) they consider the matter closed. I feel this is theft. No where on theiir website did it tell me the format of my hard drive was to be NTFS (so I could download games larger than 4gb) It took 8 days for this to come to a conclusion due to very slow response times from their customer service reps. Mainly 2 responses took considerable time - the initial 3 day response and the last response where the store credit was rescinded and a refund refused - this took 3 days as well.