Direct2DriveReviews of direct2drive.com

Take note of this companies overall low rating, and look at the number of complaints and excuses given on this page. Personally had a bad experience, £15 lost to game I couldn't get to work, I had not activated this game and felt asking for a refund/exchange was not unreasonable. Customer service quick to respond to electronic only customer service, but unable to offer the help required. Order Reference Number : 10006-6286104

After many hundreds of terrabytes of downloads, through routers, firewalls and even windows defender. I have resumed broken downloads from hundreds of low quality servers without issue. My first try with a 7.7 gig DL from D2D onto my laptop for a PC I was building failed usually between 2 and 4 gigs. I would get a 'no mirror available' error. After a few dozen resumes you get a corrupted file. What does customer support have to say? Despite the fact that their server seems to support resuming what they actually tell you to do in the event of a broken download is to erase the partial file and start over. So it's a server that supports resuming running a service that doesn't support resuming. So I go to the new system, it's only got windows 7 home. NOTHING else. Disable windows firewall and Defender. Direct hookup to the cable moden, no router, nothing. Even rebooted everything. According to D2D customer service this is the BEST way to download. NOW my downloads fail at the 20 MEG point of a 7.7 gig download. What else do I have to do? Check which direction the wind is blowing? Make some pagan sacrafice? The more of their advice I take the worse things get. I have ZERO faith in this outfit. Never have I had this much trouble downloaded from ANYWHERE, and the no resume resumable server is just a bad joke! Where did they get this equipment? Did some 3rd world country throw it in the garbage and these idiots (who claim affiliation with FOX news) pluck it out and foist it off on a unsuspecting public? I can see with some really small games how this might work, but with such a delicate server I'd never recommend it to anyone, especially anyone looking for larger games. Another review said it best.. Just go out to the store and buy it.. Look on $bay if you want, you'll get better and more reputable service.. AND FASTER! Direct2Drive=Dud.

I once bought the Sims 3 off of Direct2Drive for my mac. My mac had had all the right specs so it should have worked just fine, except it didn't. The game was incredibly glitchy and slow. So I emailed a complaint to them. There reply was that they couldn't refund me, and if I wanted to fix my game I would have to go through EA. So currently I am trying to unsuccessfully fix my game while Direct2Drive stole my money.

Couldn't pay for a game with American Express due to an error saying "unable to save credit card" or smth like that. Really unconvenient.

First, just trying to normally add the Rift preorder to my cart gives "Bad Request - Invalid Verb HTTP Error 400. The request verb is invalid", and I have to remove all my cookies to have it stop giving an error. Then, once I finally figure out how to trick the system into actually letting me add the game to my cart and check out, they require my phone number (very odd, but I can live with it), and when I try and submit it I am IMMEDIATELY presented with an error, saying go to support.direct2drive.com to get help, and that page won't load at all. I try and go through the process two more times, and now I can't even pay with Paypal anymore, because I tried 3 times and it failed when it wasn't even my fault! Like an earlier review said, I'm surprised this site is operated by an actual company and not some guy out of his basement, because stuff like this is amateur and unacceptable. Garbage site, can't even get customer service because their site is so trash. I'll enjoy giving my money to any other site but this one now and in the future. I suggest anyone looking at direct2drive instead consider Steam, which actually functions promptly and has customer service that's actually reachable. 20% off all titles, none of which you can purchase because of their busted system. Happy President's Day.

I just bought a $50. game from these people not only was the download bogus but then their files disappeared on my account with them,yet the money on my credit card was fast to disappear.The only reason I gave them one star is because I had to.

I recently downloaded Knights Of The Old Republic from Direct2Drive with the little bit of left over money i had after holiday shopping.. I usually go with STEAM but the game was 5cents cheaper on Direct2Driver and some friends told me about the site so i figured what the heck? After paying for the game i tried to download it through their downloader(s) both of which didn't work on my computer.. I got them to download but they wouldn't initialize the download for KOTOR.. The program itself was able to update my other games though so i'am assuming it worked just not with that game.. I spent around 3 hours messing around with their downloaders until i gave up. So i went the old fashion way and downloaded it through HTML which required me to download winzip and about a 6hour download for the game.. It was around midnight that night when the game finnaly finished and i was ready to start it up.. Only to find out after puting in my key code that the game won't boot up. If you go on google you quickly find out that this game is not compatiable with Windows Vista (i don't care what lucasarts website says google will tell you different.) One of the more popular Knights Of The Old Republic searches will be something called the "Vista Fix" which requires downloading 3rd party software to get the game up and running on a vista system. I don't feel like i should download this software after D2D promised it'd run on a windows vistas operateing system.. It took about 24hours to get my first response to my complaint which was a generic copy and paste asking about download speeds and such after i already told them i downloaded the game (after few hours of struggling) and now it just wouldnt work. After that i got another generic response directing me towards LucasArts support.. Lucasarts dosn't offer support for this game anymore (was released in 2003) and only offers a mailing address (yeah like through a post office) for support.. I spent $9.95 and meet all the requirements for this game, why should i send a letter to lucasarts for support when i already paid D2D? I'am waiting on my 3rd response.. I've told them i will file complaints if i'am not refunded.. Hopefully that'll work or its over to BBB and consumer reports i go.. Direct 2 Drive, if you're reading this, please refund me! This game dosn't work on vista, check out the reviews on you're site others are stateing the same! That's the last of my holiday money i'd like to use on purchaseing KOTOR1 for the xbox so then i know i can actually play it without these problems.. Just a heads up to all..

I was charged two times for the same purchase, the Sims 3 and Nightlife Expansion pack. One was charged without tax and one was charged with tax. So I look into my account and I was charged 2 times for 2 games, so essentially I bought 4 without meaning to. I looked at my cart before purchasing, as I always do with online purchasing and there was only one of each. So how did this mysterious double order come about? I then go to contact their NON-EXISTANT support team to find they have no number *Big surprise, not. Shady* and I recieved a generated system response about the difference between authorizations and charges. I know the difference. Thanks. In the last hour and a half I have heard nothing back from them, not even to say they are looking into it. This is complete crap and I am really irritated that I have not been contacted. I will not evvverr use a shady service like this, especially since all it looks like on this site is they come up with some flimsy excuse why they keep falling short. BBB here I come. If i didnt have to give a star I wouldnt. They seriously don't deserve it. Complete crap.