Peter
Poor Customer Service
Inacctive account .Attempts to contact customer service have gone totally ignored.Waiting 2-3 days for every single answer.
Get Full Version PC Game Downloads - Why drive to the store or wait for shipping when you can download games straight to your PC now at D2D!
Direct2Drive (direct2drive.com) has 109 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Peter
Inacctive account .Attempts to contact customer service have gone totally ignored.Waiting 2-3 days for every single answer.
10950Cotton
I'm filing a complaint here and with PayPal. I am very computer savvy. A couple days ago I bought a game for 24.95. After I purchased it I got an auto confirmation. Later an activation code. I started "Steam" found my program and clicked on it and nothing happened, zero. Obviously I couldn't use the activation code if it didn't run. I went to support which is ONLY email through their server. I explained what happened. Well 3 days later, still nothing and the game price dropped to $6.99. The price today is $6.99. I filled out their form for complaining and it would NOT send. I tried 4 times and nothing...it would not go and no error message to me. This company is not trustworthy and should be investigated by the States Attorney General. That's my next letter!
brandon F.
I have bought 25 games in total and since they took over gamespy I can not even play any game that needs to be activated online threw d2d. all that money is now lost with nothing to show. bad deal no matter how cheap they offer games. if you change pc's your screwed.
kully
I had pre ordered dragon age inquisition but did not receive any key or download links.... I spent £50 and I got nothing!!!!!! Man I wished I had checked the reviews first.
Ed
I actually had backup copies of my games downloaded prior to the transition. None of them would activate using the serial numbers supplied in the purchase history. After 3 attempts at getting help from their "customer service", they said I needed to wait until the games where in the gamefly client. What? I thought that they wanted us to download any games that might not make it over? They won't even supply the manual activation codes. Terrible service.
d
Oh D2D we loved you so much... Gamefly is massively inferior, and they expect us all to jump to it just because they bought a website! I would sagest boycotting companies like this one.
Sean
I bought Bad Company 2 for the PC from D2D Feb. 2010, now I need to download it again and Gamefly has acquired D2D and the purchase does not show up in their custom console. It does show on the website, however, I can not download it yet and they have posted it will take several weeks to get the data merged over properly. If this was a bank taking over another bank and you could not get your money out, there would be some serious LEGAL issues regarding this. So I plan on filing a small claims suit against Gamefly next week due to no response from mulitple emails. I only have recieved the automated response reverting me back to their FAQ stating they are working on it. Well, I don't think the courts will back them once they face the judge soon!
Les S.
I don't think I will EVER deal with this company again. I can not access my games; I can't get any customer service; all I get is automated email responses and I still don't have access. They have my money, I have nothing. I can not imagine worse service than this. DO NOT BUY from D2D now they have moved. And there is no human to talk to, and I am sick of getting the same useless email over and over again. I wish there was a rating of -1 or maybe -10. I repeat, vote with your wallet; DO NOT BUY from D2D until they fix their problem.