Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
309 approved reviews, newest moderated first
David
You sent the wrong part or had the wrong picture on your website,
Response from Direct BrandOct 3, 2023
Thank you for your review. Did you contact us directly to resolve the issue? If not then please let us know the details by sending your order number to [email protected] Unfortunately we are only human at the end of the day, and sometimes mistakes are made. We would be happy to resolve this issue but you will need to let us know about it directly.
Terrance B.
Received within a week.
Consumer
It was impossible to contact anyone by phone... none of the options either picked up or returned my messages. Therefore my husband was unable to determine if the fan we ordered would fit the way he thought it would. We purchased it based on the limited information on the website. AFTER we returned it, I received an email letting me know that that fan would not work in an Enviro stove. Iwas told I could return it, but I would be out the cost of shipping. I was given no return instructions or return label, so I simply sent it to the return address on the box. As of yet I have not heard that you've received it. That was a crummy experience costing me time, frustration, and forty dollars!
Response from Direct BrandOct 3, 2023
Please can you contact us at [email protected] with the order number. We would like to make sure this issue has been resolved for you.
Blake
Great price and fast shipping.
Corey F.
Quick and good
Bill
Direct brand had the part I needed at a great price. I did have to purchase the part locally because I needed it right away and shipping took a longer than anticipated, so I will keep this for a spare.
Steve
Fast and easy, always the right part
Tony C.
Right part, quick ship, exactly what I needed.