For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
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Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 1,546 reviews with 1 star · Clear filters
Maclean S.
Unable to place a 2nd order - was directed to customer service. Was told that my account is locked and the agent will email compliance to see what the problem is. After 4 calls to customer service due to no return calls the situation is still not resolved. After happily using Dior products for years I will be forced to switch to another brand. Not happy!
Kramer J.
The website is crazy slow and my internet is amazing. Checkout did not work on three different browsers, so I had to use PayPal option instead. This option is also bugged and phone rep confirmed this was a common problem. PayPal doesn't even send an itemized receipt. I had to call just to confirm details. Two day shipping took one week. Huge difficulty. If it wasn't a specific gift, I wouldn't have bothered.
Huang X.
Given that I sent the email to the customer services to report my problems. I think it was mot addressed.
Marian Masternick S.
After placing my order and paying thru PayPal I was getting messages to complete my order throughout the next day.. I called to cancel the order and the customer service rep listened to my complaint, asked the order number and pretended to cancel my order per my request and apologized . Two days later my order arrived at my house. ..no notice they had shipped. I immediately packed it up and sent it back, costing me over 15.00. The next day I got a notice my purchase had been shipped!! This company is totally incompetent. Very disappointing.
Zhang Xiao L.
You forgot to give me my gift
Sasi
Poor customer service, poor website quality, poor return policy. I didnt expect this from Dior. Better buy Dior from other places but not dior.com
Alabdulmuhsin Z.
To whom it may concern, I have been stolen by someone. My name is Zahra Alabdulmuhsin and my email . I bought two women perfumes that were delivered by SUP. I got my order from one delivery man and when I opened the box, I came to know that I was stolen by someone. I found in the box one XLG men underwear !!!and three three bags of paper crepe!!!!. Indeed the one who has stolen me not just stolen he also did not respect me. I was so surprised by this act. So, what should I do now ? Who is responsible to return my money or my order??? I wish that someone can call me to discuss the problem. My order number is 1350806
Carol
My order was shipped quickly, but it was accidentally duplicated. I called customer service twice for a return label, but all I have received is a request for review. Incidentally, when I first learned that a second package was being shipped I tried to cancel it online, but there was no response from customer service.