Dior USReviews of dior-us.com

They cancelled the order without any notice

My order was lost by ups and they refused to do anything! Would not even re ship item at no cost. I’ll shop with Chanel and Burberry only now.

Charged my card 3 times for the same item. After i contacted a salesperson by the name of Ashley she said she would make sure the 2 extra orders would be cancelled. When i called back the next business day Ashley told me it was too late to cancel the orders even though they had not been processed at that point & no money was even taken out of my account. I will definitely not been ordering from your company ever again, as i am currently waiting for my card to be refunded nearly $500 after unnecessarily having to return 2 items that should have never been sent to me in the 1st place.

I was out of the United when I placed my order...and noticed that I had something in my basket that I did not order...so while my order was processing I ask on chat if I could removed the item and they said I couldn’t do that, so I said it’s processing so not send out yet!! So she ask me if I rather canceled the whole order and reorder and said yes!! To find out a week later that I did received the order with the item I did not order and now I have to pay for the return?? I’m very disappointed and will never order from Dior again and will let my friends know also...

Very late confirmation emails, confusing, never replied to customer service email, charged me twice.

my order was cancelled and apparently nobody can tell me why it was. also my credit card was charged for the perfume and not merely authorized, despite being told that it would only be charged when the item shipped.

very bad customer service, really not happy about shopping on Dior.com

I have not received a confirmation email or delivery details for my order placed last week - despite being charged for it already!