Dior USReviews of dior-us.com

Mobile website was a bit hard to navigate.

I love Dior products. The problem I have is with the website, which is unreliable, as well as the nice offers from Dior to make up for the website problems, which weren't completely reliable either. Story: I was unable to check out one weekend, so didn't make a purchase - website problems. On Monday, I received 3 offers from Dior to make up for the inconvenience over the weekend. Two of the offers were fine, for some additional deluxe samples. The third offer, for free 1-day shipping with a certain promo code, really backfired. I used the free 1-day shipping code, and the normal 2-day free shipping that was already in place switched itself down to UPS ground, which is the slowest shipping. There was no way to change it back to 2-day shipping, either. I wrote to Dior about the issue, and received no response whatsoever. The products arrived in about 3 days, which wasn't that big a deal, but the fact that the offer not only didn't work but also reverted the normal 2-day shipping down to UPS ground instead of upgrading to 1-day shipping, plus no response from Dior when I reported it, were a completely unnecessary frustration. It would have been better not to have offered free 1-day shipping at all, rather than to have the promo code kill the normal free 2-day shipping and knock it down to UPS ground. If I could get all of the premium products at my local department store, I probably wouldn't use the website at all, even though I enjoy the samples.

I am very pleased with the online shopping experience provided by DIOR US. The gift boxes are exquisite and the shipping is fast and free. My major complaint is this- Limited edition bottles like miniatures and sample gift boxes or miniature coffret are not given to online buyers who are loyal customers. These are only given at beauty counters and to people who are not even loyal customers who end up selling them on eBay! This is just not fair. I urge DIOR US to surprise its frequent online customers with these limited edition miniature gifts. I have never been given a J'adore miniature so far and have bought all my limited edition miniatures from eBay.

I recently complained about the $1000. reward from Dior Diva program. Shortly after posting my complaint, the customer rep I had talked to called me back. She said she had taken my complaint to her supervisor. If it was okay with me, Dior would be sending a hand selected package of Dior products. I haven't received it yet, but this has to be better than a cheap plastic bag with a mascara, eye liner and sample of make up remover. The rep, De Anna, was very helpful and worked hard to make me happy.

I had no issues with this purchase.