Dior USReviews of dior-us.com

Customer service wouldn’t help with a shipping error for a Christmas package. I reached out to tell them the shipping status said “returning to sender” and I needed it for a Christmas present. Instead they said there was nothing they could do to help, and that I would be refunded in 10 business days AFTER my order was received by them. Even though obviously I was never going to receive it and it was never in my hands. I had to scramble last minute to find the items I’d ordered from them at a department store on Christmas Eve. Fun!

Horrible, horrible experience. Had to reorder twice due to mistakes in the online ordering system, ordered next day shipping then never even got the package.

Service was horrible and you guys owe me money and I have yet to see any of it.

Shipping has taken too long. I purchased on the 17th and don’t expect to receive until the 30th.

Expensive products. Slow order processing. Took them 2 days from order date to ship product. Ordered on 12/17, shipped on 12/19 and received on 12/26. Opted for the free ground shipping. A $5 3 day shipping option would've been nice. Website was slow during my online shopping.

It’s been more than a week since order was placed - it hasn’t been shipped yet! Ridiculous

I’m very disappointed I place an order 2 weeks ago and still don’t receive package.

I’m a first time buyer. The customer services and the follow up were of poor quality. I just wish the service was as good as your products. I had a hard time getting information back from a simple email of were my packages to a follow up on what’s going on with my package. I get apologies but I didn’t get any information. I would tell friends to be Cautious with ordering with Dior because they will have to wrestle for information. Also I received my package late even tho I paid for 2 day shipping. Customer service has fail on doing there jobs and they have fail me as a customer.