Dior USReviews of dior-us.com

Delivery sucks i paid extra for next day delivery still received 3 days after

lose one item in the package

When I called for assistance with my purchase I was treated very rudely by your associate. As a result I purchased all that I could from Macy's, and only purchased what I could not find available online, elsewhere. Love your skincare, don't care for being treated like that.

I love Dior products, but what happened to me when I made my last purchase is unacceptable. I purchased a Miss Dior, and I thought I am buying a 100ml Eau de Perfume. However, I ended up receiving a 50 ml Eau de Perfume. So I decided to return the 50ml and order 100 ml. In the Dior website, it is written that one can have a "Free Return" within 30 days of delivery. However, after contacting Dior's Customer Services, I was told that I have to pay for the shipping! I sent them the screenshot from the website, and they did not give me any explanations other than "YOU HAVE TO PAY FOR THE SHIPPING". I am doubtful about buying things from Dior in the future.

The experience was ok, but not great. I ordered a foundation where the color was misrepresented (I ordered a shade consistent with several Dior foundations I currently use, but the shade in this instance was too orange). In order to return, I have to pay return postage. I’ll continue to shop for Dior (because I love your products generally) through retailers like Nordstrom who offer better convenience and service for exchanging items.

I had a lot of problems placing my order. Your system would not accept my credit card. I was told that perhaps I should just purchase my product thru one of the stores that sell your products. The reason I choose to place my orders on line is to receive the "free samples". When I finally was able to process my order using "pay pal" my free trial size products were not included with my order. I love your products...not your website. Joan Stankiewicz

The summer edition foundation is just ok.

Custo.er service representative did not help me to place order I looked ny myself and find the way.and they told me I order manager to call o need to wait 24-48hours and I asked her from dior to order cologne do I need to wait 24-48 hours she said yes and it was to much iam disappointed from service i received