Dior USReviews of dior-us.com

I never received what I ordered. What’s the simplest way for me to get in contact with customer service?

Website offered free shipping until after I submit my order. Once I clicked submit it charged $20 for shipping costs and Dior said there was no way to refund this.

Missing products in the package and it takes a very long time to get this problem resolved. And it hasn’t been resolved yet!

I did not get a confirmation email of order placed. I did not receive email that order was shipped. I had to constantly follow up to get status update on my order place. Eventually, I had to cancel the order because they were unable to redirect the package. Buying as a guest sucks! Given this is a high end product, I would expect better communication and processing time.

I’m very unhappy with the lipstick I received. It’s dry and not good at all. Returning it.

Way overpriced for what it is. Nont at all long wearing lip stick.

I was really excited to order cosmetics from Christian Dior but unfortunately after waiting 2 weeks it was sent to the wrong address and I never received my products. My address is 3879 Griers Fork drive but is was sent to 3878 which that address doesn’t exist

It took a week and a half for Dior to ship my item by UPS ground and then it never even arrived. Dior has opened an investigation with UPS but I am not happy with this experience at all.